Customers criticise Vodafone late penalty

closeThis article could be out of date, as it was published 2 years 2 months 13 days ago.

Vodafone mobile customers face new penalty fees if they are late paying their bill, in a move likely to anger their consumer base.

The telecoms giant will remove leniency on customers through a $10 charge if they are more than a week late with payment, effective next month.

Vodafone says customers can avoid any penalty by setting up a direct debit with bills issued 18 days prior to payment.

“It’s true that the majority of our customers do pay their bills on time,” says Vodafone spokeswoman Michelle Baguley.

“But the cost of recovering payments from those who don’t is significant.

“And the late-payment is going to help recoup some of those costs, and has been a standard industry practice for some of our competitors for a little while.

“What we’ve decided to do…is target specific people (chronic late-payers). What it means is it doesn’t have any impact on everybody else.”

Customers are unimpressed, though; in a post on the company’s Facebook page, one user says the payment is ‘a crock’.

“You send a 17c txt to remind your customers if they have missed a payment, I think that $10 is outrageous… this is a money making exercise.”

Vodafone announced just last week that the company would purchase TelstraClear for $840 million.

As for the other telcos, Telecom also charges a late payment fee, although 2degrees does not, and has no plans to follow suit.

Do you think Vodafone are penalising customers for the minority few? Will you jump ship to 2degrees? Let us know your comments below.

Follow Us
on Google+

Review: Sony Xperia Z2

NetGuide Smartphones are all about compromise these days. Fitting a hi-res screen, camera and huge battery into increasingly lighter handsets isn’t easy, and usually, something has to give.   Read More →

Review: LifeTrak C410 Fitness tracker

NetGuide The C410 is a fitness tracker first and a watch second. Because of this it not only tells the time, but also tracks almost everything a fitness nut would need to know.
Amongst the many stats tracked are Steps. Calories are measured too as are distances covered. There’s a sleep tracking function, plus heart rate monitoring.   Read More →

Android App Review: Writing Prompts

NetGuide Writing Prompts is one of those obviously-named apps that gives you exactly what the name suggests and nothing more. If you want some help getting started with your creative writing, then the Writing Prompts app might be able to help.   Read More →