AWOL telco addresses users… pleads for second chance

“Many of you have suffered poor service at the hands of 24/7 Hosting NZ Ltd over the past three weeks,” said the opening line of 24/7 Hosting NZ’s address to customers today.

Acknowledging that in the worst cases – and there are many of them – the company’s service has been completely absent, the hosting firm says they are aware “this has impacted our client base personally and professionally.”

“We know that much speculation has been swirling in the New Zealand news media, and overseas,” continued the email, sent to customers today.

“We know that we have a huge clean-up task on our hands, to put things right for you.

“The management structure and ownership of 24/7 Hosting NZ Ltd has been urgently reviewed. A formal announcement will be made early next week.”

Meanwhile, the embattled company claims it has refreshed its team with “experienced and capable staff who will be working through every support request with urgency.”

“We understand that for some this will be too little, too late,” the email acknowledged.

“To all of you, we very sincerely and humbly apologise. In the long term, we hope to find ways to make things right.

“Immediately, our focus is on restoring a stable and reliable service.”

As some contact methods are still down, the company is urging customers to submit enquiries via either:

- e-mail to support@247hosting.co.nz

- our support ticketing system, at https://support.247hosting.co.nz/clientarea.php

More updates to follow…

Follow Us
on Google+
Sponsored

Hilton Auckland

As more and more conferences and events arrive in New Zealand, the opportunity to gain knowledge and build networks becomes better every day. Conferences can be hard work, and there’s nothing like retiring to a nice hotel room at the end of the day to relax and rest. But how do you turn a night in a hotel room into a lesson in building brand loyalty?   Read More →

Android App Review: Vimeo

NetGuide I review a lot of apps that, for one reason or another, aren’t that good. But it’s rare to find one that’s actually irredeemably broken. Video sharing website Vimeo’s app, however, is closer than it should be for an app with such obvious potential.   Read More →