AWOL telco addresses users… pleads for second chance

“Many of you have suffered poor service at the hands of 24/7 Hosting NZ Ltd over the past three weeks,” said the opening line of 24/7 Hosting NZ’s address to customers today.

Acknowledging that in the worst cases – and there are many of them – the company’s service has been completely absent, the hosting firm says they are aware “this has impacted our client base personally and professionally.”

“We know that much speculation has been swirling in the New Zealand news media, and overseas,” continued the email, sent to customers today.

“We know that we have a huge clean-up task on our hands, to put things right for you.

“The management structure and ownership of 24/7 Hosting NZ Ltd has been urgently reviewed. A formal announcement will be made early next week.”

Meanwhile, the embattled company claims it has refreshed its team with “experienced and capable staff who will be working through every support request with urgency.”

“We understand that for some this will be too little, too late,” the email acknowledged.

“To all of you, we very sincerely and humbly apologise. In the long term, we hope to find ways to make things right.

“Immediately, our focus is on restoring a stable and reliable service.”

As some contact methods are still down, the company is urging customers to submit enquiries via either:

- e-mail to support@247hosting.co.nz

- our support ticketing system, at https://support.247hosting.co.nz/clientarea.php

More updates to follow…

Follow Us
on Google+
Sponsored

Review: Sony Xperia Z2

NetGuide Smartphones are all about compromise these days. Fitting a hi-res screen, camera and huge battery into increasingly lighter handsets isn’t easy, and usually, something has to give.   Read More →

Review: LifeTrak C410 Fitness tracker

NetGuide The C410 is a fitness tracker first and a watch second. Because of this it not only tells the time, but also tracks almost everything a fitness nut would need to know.
Amongst the many stats tracked are Steps. Calories are measured too as are distances covered. There’s a sleep tracking function, plus heart rate monitoring.   Read More →

Android App Review: Writing Prompts

NetGuide Writing Prompts is one of those obviously-named apps that gives you exactly what the name suggests and nothing more. If you want some help getting started with your creative writing, then the Writing Prompts app might be able to help.   Read More →