IT service management (ITSM) Stories - Page 14

Global Stories

IT service management (ITSM) stories

Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023

Software-as-a-Service

SolarWinds announces first ITSM data centre in Australia

SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.

By Catherine Knowles • 3 min read • Wed, 15th Mar 2023

Artificial Intelligence

Ivanti named leader in the 2022 Gartner Magic Quadrant

Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.

By Gaurav Sharma • 3 min read • Fri, 4th Nov 2022

Application Performance Monitoring

Eradicating 'App Fatigue' and retention problems through implementing no-code ITSM

Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.

By Penelope Feros • 4 min read • Fri, 23rd Sep 2022

Digital Transformation

Video: 10 Minute IT Jams - Introducing Servicely

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

By Zach Thompson • 5 min read • Wed, 31st Aug 2022

Artificial Intelligence

SmartBear appoints Anthony Bryce as product management vice president

Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.

By Zach Thompson • 2 min read • Fri, 26th Aug 2022

Unified Communications

IT service teams still struggling two years into pandemic

Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.

By Catherine Knowles • 3 min read • Fri, 29th Apr 2022

Fintech

Airwallex makes key leadership hires, growing US team

Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company's presence in the US.

By Zach Thompson • 3 min read • Wed, 9th Feb 2022

ManageEngine

Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant

ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.

By Ryan Morris-Reade • 3 min read • Mon, 13th Sep 2021

Virtualisation

Ivanti launches IT service desk integration with Citrix Workspace

Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.

By Staff Writer • 2 min read • Wed, 16th Jun 2021

IT services

Transitioning from ITIL v3 certification to ITIL 4

ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.

By Rose Dyson • 4 min read • Thu, 8th Apr 2021

IT service management

Ivanti extends ESM automation capabilities with latest additions

Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.

By Catherine Knowles • 3 min read • Fri, 27th Nov 2020

Customer Relationship Management

Freshworks named in fourth Magic Quadrant this year

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

By Staff Writer • 2 min read • Wed, 14th Oct 2020

Hybrid & Remote Work

IT service management remains effective in remote working environments - survey

72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.

By Shannon Williams • 3 min read • Mon, 20th Jul 2020

Software-as-a-Service

Video: 10 Minute IT Jams - Who is LogicMonitor?

TechDay's new 10 Minute IT Jams series interviews Harry Guy about LogicMonitor, a SaaS-based infrastructure monitoring firm with its APAC hub in Sydney.

By Sara Barker • 5 min read • Thu, 11th Jun 2020

Unified Communications

IT services industry to have a 'dismal' 2020

New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.

By Staff Writer • 3 min read • Mon, 11th May 2020

ManageEngine

ManageEngine expands ESM capabilities for on-premise environments

ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.

By Staff Writer • 2 min read • Thu, 10th Oct 2019