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Business strategy Stories - Page 11

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Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
NiCE appoints Arun Chandra as COO to lead AI-first operations
Unified Communications

NiCE appoints Arun Chandra as COO to lead AI-first operations

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
Rackspace Technology appoints new Senior Vice Presidents for AI push
Hybrid Cloud

Rackspace Technology appoints new Senior Vice Presidents for AI push

Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.

By Melvin Hipolito • 2 min read • Wed, 19th Nov 2025
Hexaware names Aditya Jayaraman as India Country Head to boost growth
Digital Transformation

Hexaware names Aditya Jayaraman as India Country Head to boost growth

Hexaware Technologies appoints Aditya Jayaraman as India Country Head to lead growth and technology transformation across enterprises and global centres.

By Melvin Hipolito • 2 min read • Tue, 18th Nov 2025
Research teams slow to adopt AI risk losing organisational clout
Digital Transformation

Research teams slow to adopt AI risk losing organisational clout

Research teams not using AI risk losing influence, with AI-powered insights driving 72% of teams to increased demand and budget, Qualtrics finds.

By Melvin Hipolito • 4 min read • Tue, 18th Nov 2025
Financial institutions adopt AI with focus on trust & staff
Data Protection

Financial institutions adopt AI with focus on trust & staff

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

By Catherine Knowles • 3 min read • Tue, 18th Nov 2025

Stories from Other Regions

Business strategy stories

Beyond go-live: The real value of your ERP system is created afterwards
DevOps

Beyond go-live: The real value of your ERP system is created afterwards

The true value of ERP systems emerges after go-live through continuous improvement, helping organisations stay agile, compliant, and efficient.

By Craig McLaughlin • 5 min read • Thu, 20th Nov 2025
Canadian businesses advance on sustainability but face IT gaps
Partner Programmes

Canadian businesses advance on sustainability but face IT gaps

Canadian firms lead globally in sustainability goals, yet many struggle with IT integration and see limited financial returns from green investments.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
Is AI transformation right for your business or just a failed investment waiting to happen?
Data Analytics

Is AI transformation right for your business or just a failed investment waiting to happen?

AI promises huge business gains but many firms face failure without clear strategy, culture shift and robust data - success demands discipline, not just technology.

By David Hillier • 5 min read • Wed, 19th Nov 2025
AI & cloud security top Indian cyber spend as risks rise
Data Protection

AI & cloud security top Indian cyber spend as risks rise

Indian firms are boosting cybersecurity budgets, prioritising AI and cloud security amid rising cyber risks and costly breaches, PwC survey finds.

By Shannon Williams • 4 min read • Wed, 19th Nov 2025
Sublime Studio aims to build mental fitness for tech founders
Partner Programmes

Sublime Studio aims to build mental fitness for tech founders

Sublime Studio launches in Australia to boost mental fitness for tech founders, addressing burnout with coaching and a proactive membership model.

By Shannon Williams • 3 min read • Wed, 19th Nov 2025
The HR function has changed forever - is your business keeping up?
Data Analytics

The HR function has changed forever - is your business keeping up?

HR has evolved from back-office admin to strategic core, with AI and integrated tech helping businesses boost talent retention and compliance in 2025.

By Sanam Ahmadzadeh Salmani • 6 min read • Wed, 19th Nov 2025
Resilience becomes non-negotiable: Four cyber trends that will define 2026
Digital Transformation

Resilience becomes non-negotiable: Four cyber trends that will define 2026

In 2026, digital resilience becomes essential as cyber threats and interconnected system failures heighten risks for businesses and national infrastructure alike.

By Trevor Dearing • 4 min read • Wed, 19th Nov 2025
Adopting “AI” for Digital Transformation requires specificity
Data Analytics

Adopting “AI” for Digital Transformation requires specificity

Businesses must specify which AI type they adopt-LLMs, generative, or predictive-to drive meaningful digital transformation and avoid empty buzzwords.

By Joe Logan • 5 min read • Tue, 18th Nov 2025
HR Crowd ranked 16th as demand grows for strategic HR tech
Unified Communications

HR Crowd ranked 16th as demand grows for strategic HR tech

HR Crowd, a specialist HR tech consultancy, has swiftly grown to rank 16th on the AFR Fast Starters 2025, driven by demand for strategic HR solutions.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
AI Has Redefined What a Technology Partner Should Be - And Australia's Tech Sector Must Evolve With It
Digital Transformation

AI Has Redefined What a Technology Partner Should Be - And Australia's Tech Sector Must Evolve With It

AI has transformed Australia's tech sector, demanding partners who integrate strategy, engineering and data to deliver rapid, scalable innovation and real outcomes.

By Michael Cali • 5 min read • Tue, 18th Nov 2025
Australian firms to boost software spend despite low satisfaction
Digital Transformation

Australian firms to boost software spend despite low satisfaction

Despite only 30% of Australian firms satisfied with software purchases, 81% plan to boost spending by up to 15% next year to drive business growth.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025