Cloud Communications stories - Page 2
Delivery Hero cuts rider escalations with Twilio voice
Wed, 28th Jan 2026
#
uc
#
digital transformation
#
cx
Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.
Twilio, AEG expand fan tech deal across arena & LA Kings
Fri, 23rd Jan 2026
#
data analytics
#
digital transformation
#
mfa
Twilio and AEG broaden fan-tech tie-up, rolling out data-driven engagement across AXS, Crypto.com Arena and the LA Kings brand.
8x8 extends Secure Pay for global digital payments
Fri, 23rd Jan 2026
#
uc
#
data protection
#
manufacturing
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.
Infobip refreshes leadership team with four promotions
Fri, 16th Jan 2026
#
uc
#
digital transformation
#
cx
Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.
Infobip named Frost CPaaS growth & innovation leader
Wed, 14th Jan 2026
#
saas
#
uc
#
digital transformation
Infobip named a growth and innovation leader in Frost & Sullivan's latest CPaaS report, praised for cross-channel AI-driven communications.
RingQ & Snom forge global cloud telephony partnership
Fri, 9th Jan 2026
#
uc
#
digital transformation
#
cx
RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.
AI reshapes loyalty, super apps & customer engagement
Tue, 30th Dec 2025
#
data protection
#
digital transformation
#
cx
AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.
Infobip sees Black Friday rich messaging volumes surge
Tue, 9th Dec 2025
#
uc
#
cx
#
martech
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Wed, 30th Jul 2025
#
uc
#
cx
#
martech
Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.
Infobip, Haas F1 partner to boost fan engagement with AI tech
Sat, 10th May 2025
#
cx
#
martech
#
ai
Infobip partners with MoneyGram Haas F1 Team to boost fan engagement via AI-powered messaging channels like WhatsApp and RCS at the 2025 Miami Grand Prix.
RingCentral unveils flexible pay-per-organiser model for events
Thu, 8th May 2025
#
uc
#
digital transformation
#
hyperscale
RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Mon, 5th May 2025
#
saas
#
uc
#
cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
Twilio finds RCS adoption rising among mobile industry pros
Wed, 16th Apr 2025
#
crm
#
encryption
#
cx
Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.
Alcatel-Lucent Enterprise unveils new AI chatbot ALIE
Thu, 3rd Apr 2025
#
genai
#
ai
#
alcatel-lucent enterprise
Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.
RingCentral launches new partner programme
Thu, 4th Jun 2020
#
uc
#
partner programmes
#
contact centre
Enables qualifying partners to manage the sales process end-to-end for opportunities for organisations of up to 400 employees.
Twilio boosts local presence with first Aussie office
Tue, 10th Apr 2018
#
uc
#
twilio
#
cloud communications
Twilio is ready to boost their local presence, opening a new office and appointing its first Australia country manager.