Cloud Services stories
Over the last decade the IT world has seen a mass transition from in-house computer assets to everything-as-a-service in the cloud, with hardware, platform and services now all commonly cloud-resident. Ideally positioned to support distributed working and working from home, most major players are currently moving or planning to move more than half of their operations to the cloud. The current direction of travel is to multi-cloud deployment, seen as providing greater flexibility, specialisation and security.
The main bumps in the road have shown up in skills shortages reported by many organisations, complexity leading to misconfiguration and the need to operate and integrate multiple security dashboards. Consequently, third-party cloud security providers are a hot growth area.
Survey finds trust, safety & security key for CX in 2025
Yesterday
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
Abitha Arunachalam named AI test lead at Avocado Consulting
Yesterday
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devops
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apm
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risk & compliance
Avocado Consulting appoints AI expert Abitha Arunachalam as Test Automation Practice Lead to enhance AI-driven software testing across Australia.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Yesterday
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
Businesses intensify efforts to secure data in cloud computing
Last week
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malware
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firewalls
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data protection
Businesses are boosting cloud security efforts as rising cloud adoption brings complex risks, requiring new strategies to protect sensitive data and maintain compliance.
Black Kite launches tool for third-party vulnerability insight
Last week
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ransomware
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supply chain & logistics
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breach prevention
Black Kite launches Vulnerability Intelligence Briefs to help organisations identify and manage third-party cyber risks, enhancing supply chain security.
GitHub Copilot surpasses 15 million users as AI tools expand
Last week
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ai
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software development
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microsoft
GitHub Copilot has exceeded 15 million users, growing rapidly as Microsoft advances its AI tools in software development and cloud services.
Microsoft quarterly results lifted by AI & cloud revenue gains
Last week
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saas
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gaming
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digital entertainment
Microsoft's Q3 revenue rose 13% to USD $70.1bn, driven by cloud and AI demand, with net income up 18% to USD $25.8bn for the quarter ending March 2025.
Rubrik & Rackspace team up for rapid post-cyber attack recovery
Last week
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data protection
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dr
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ransomware
Rubrik and Rackspace team up to launch a new managed recovery service, cutting cyber attack recovery from weeks to hours for key sectors like finance and healthcare.
Dell & Nutanix unveil integrated storage for hybrid IT
Last week
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storage
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virtualisation
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firewalls
Dell Technologies and Nutanix have launched Dell PowerFlex as the first external storage fully integrated with Nutanix Cloud Platform, enhancing IT modernisation.
OpenID Foundation to showcase global digital ID interoperability
Last week
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data privacy
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microsoft
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google
The OpenID Foundation will showcase global digital ID interoperability with ten teams and government reps from three regions in an upcoming webinar.
Sinch named leader in Omdia CPaaS report for innovation & AI
Last week
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cx
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martech
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ai
Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Last week
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
Global study reveals public trust is lagging growing AI adoption
Last week
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genai
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ai
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cybersecurity
A global study reveals 66% regularly use AI, yet only 46% trust it, exposing a growing divide amid rising concerns and calls for tighter regulation.
Umbraco Cloud adds Canadian hosting to aid data sovereignty
Last week
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digital transformation
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ecm
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martech
Umbraco launches Canadian hosting on its Cloud platform via Microsoft Azure Toronto, aiding compliance with strict local data privacy laws and improving performance.
NetApp unveils post-quantum encryption & AI for data defence
Last week
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virtualisation
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dr
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hybrid cloud
NetApp launches new data security features including post-quantum cryptography and enhanced ransomware protection to improve cyber resilience for customers.
Kinetics Group expands IT services with OutSource merger
Last week
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dr
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data analytics
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digital transformation
Kinetics has integrated OutSource IT, boosting managed IT service capabilities to better serve NZ businesses amidst rising demand for cloud and cybersecurity.
Tray.ai launches ITSM Agent to automate IT support tasks
Last week
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saas
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uc
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digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
SIOS & DataHub Nepal boost business resilience with new deal
Last week
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firewalls
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data protection
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dr
SIOS Technology partners with DataHub Nepal to deliver high-availability and disaster recovery solutions, boosting business resilience across Nepal.
Sennheiser begins global shipping of Spectera wireless system
Last week
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digital entertainment
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cloud services
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sennheiser
Sennheiser has begun shipping its Spectera wideband wireless system globally, offering streamlined setups and enhanced control for live audio professionals.
Organisations increasingly refuse ransom demands, says DBIR report
Last month
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malware
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dr
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ransomware
The Verizon DBIR reveals ransomware remains prevalent in 44% of breaches, yet 64% of firms now refuse to pay ransoms amid evolving cyberthreat tactics.