Customer engagement stories - Page 16
Forrester predicts AI shifts for Asia-Pacific by 2025
Wed, 23rd Oct 2024
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private cloud
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digital transformation
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hyperscale
Forrester's report highlights that by 2025, 60% of APAC firms will adopt AI language models, with a shift towards private cloud strategies in Greater China.
Kudosity announces strategic partnerships with Ortto & MoEngage
Thu, 8th Aug 2024
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cx
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martech
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integration
Kudosity partners with Ortto and MoEngage to elevate its SMS platform, promising seamless integration and boosted capabilities for customer communication.
Unexpected advice for tech entrepreneurs
Mon, 22nd Jul 2024
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cx
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martech
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capital
Contrarian advice for tech founders: avoid early capital raising, don't aim for unicorn status, embrace unscalable tasks, and ignore early awards.
Edenred Payment Solutions appoints Rehana Mitha as MD
Fri, 31st May 2024
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cx
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martech
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customer engagement
Edenred Payment Solutions has named Rehana Mitha, an expert in cloud-based payment solutions as it snew Managing Director.
Exclusive: How Cado Security continues to innovate
Tue, 21st May 2024
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cx
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martech
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ai
In talks with CEO James Campbell, detrimental digital threats are tackled by cybersecurity firm, Cado Security, through innovative solutions and strategic growth.
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Thu, 16th Nov 2023
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data analytics
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digital transformation
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cx
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Marketers look to generative AI as customer expectations increase: Adobe
Fri, 16th Jun 2023
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cx
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martech
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genai
As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.
CX firm Qualtrics to launch Singapore data center
Wed, 25th Nov 2020
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crm
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hyperscale
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cx
Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.