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Customer engagement Stories - Page 33

Global Stories

Customer engagement stories

Sinch & OneReach.ai partner to boost AI in communications
Unified Communications

Sinch & OneReach.ai partner to boost AI in communications

Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.

By Melvin Hipolito • 3 min read • Wed, 7th May 2025
AI-focused marketing risks eroding trust, says new research
Customer Experience

AI-focused marketing risks eroding trust, says new research

New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.

By Shannon Williams • 3 min read • Wed, 7th May 2025
Talkdesk launches AI platform to streamline utilities support
Customer Experience

Talkdesk launches AI platform to streamline utilities support

Talkdesk launches Utilities Experience Cloud, an AI-powered platform for utility firms to offer faster, personalised omnichannel customer service with real-time system integration.

By Catherine Knowles • 3 min read • Wed, 7th May 2025
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Software-as-a-Service

8x8 unveils new AI tools, RCS messaging & digital wallet pay

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Personalised data & AI crucial for brands' future success
Data Analytics

Personalised data & AI crucial for brands' future success

Circana's new report reveals how brands can boost customer lifetime value through personalised commerce, leveraging data tech and predictive analytics.

By Shannon Williams • 2 min read • Fri, 2nd May 2025
Sinch named leader in Omdia CPaaS report for innovation & AI
Customer Experience

Sinch named leader in Omdia CPaaS report for innovation & AI

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.

By Kaleah Salmon • 2 min read • Thu, 1st May 2025
Backbase unveils AI platform to boost bank efficiency & growth
Fintech

Backbase unveils AI platform to boost bank efficiency & growth

Backbase launches AI-powered Banking Platform to boost banks' growth, automate tasks and improve efficiency amid legacy tech challenges globally.

By Melania Watson • 3 min read • Wed, 30th Apr 2025
Agentic AI raises concerns over enterprise risks & value
Unified Communications

Agentic AI raises concerns over enterprise risks & value

Dan French of Consider Solutions warns that Agentic AI's risks may outweigh benefits as enterprises rush to adopt autonomous systems amid ongoing scepticism.

By Shannon Williams • 4 min read • Tue, 29th Apr 2025
FICO & dacadoo partner on life insurance risk assessment
Data Analytics

FICO & dacadoo partner on life insurance risk assessment

FICO and dacadoo partner to boost life insurance risk assessments using AI, aiming for personalised policies and faster underwriting for insurers globally.

By Sean Mitchell • 3 min read • Thu, 24th Apr 2025
ANZ firms ramp up AI agent adoption to stay competitive in 2025
Unified Communications

ANZ firms ramp up AI agent adoption to stay competitive in 2025

Australian and New Zealand firms are rapidly expanding AI agent investments, with 91% deeming it vital for staying competitive, says Cloudera survey.

By Melania Watson • 4 min read • Wed, 23rd Apr 2025
Inriver unveils new vision to guide brands in digital commerce
Customer Experience

Inriver unveils new vision to guide brands in digital commerce

Inriver unveils 'Control the Product Data Current' vision, enhancing product data accuracy and AI tools to meet evolving buying habits and market demands.

By Kaleah Salmon • 3 min read • Tue, 22nd Apr 2025
Data privacy, cost & legacy barriers slow enterprise AI
Data Analytics

Data privacy, cost & legacy barriers slow enterprise AI

Research from Cloudera reveals data privacy, legacy systems, and cost hinder global enterprise AI growth despite 96% of IT leaders planning increased adoption.

By Shannon Williams • 3 min read • Thu, 17th Apr 2025

Stories from Other Regions

Customer engagement stories

Excite raises AUD $2.8 million to expand cyber security training
EduTech

Excite raises AUD $2.8 million to expand cyber security training

Excite Technology Services raises AUD $2.8 million to boost cyber security growth, funding its advanced digital forensics training centre and offensive security services.

By Sean Mitchell • 3 min read • Mon, 5th May 2025
StarHub marks 25 years with celebrations & NBA streaming offer
Robotics

StarHub marks 25 years with celebrations & NBA streaming offer

StarHub celebrates 25 years of advancing Singapore's digital landscape with activities, prizes, and exclusive NBA streaming for customers and the community.

By Catherine Knowles • 3 min read • Wed, 30th Apr 2025
Cantarus expands CRM services with acquisition of FlexRM
Digital Transformation

Cantarus expands CRM services with acquisition of FlexRM

Cantarus acquires London-based CRM specialist FlexRM to enhance digital services for sectors including non-profits, public sector, and membership organisations.

By Catherine Knowles • 3 min read • Fri, 18th Apr 2025
Amitabh Bachchan & Ganguly debut as AI holograms in India
Digital Transformation

Amitabh Bachchan & Ganguly debut as AI holograms in India

Proto unveils interactive AI holograms of Amitabh Bachchan and Sourav Ganguly in India, enhancing fan engagement and banking experiences.

By Catherine Knowles • 4 min read • Thu, 17th Apr 2025
Exclusive: DBS bets on AI to scale customer-centric banking
Data Analytics

Exclusive: DBS bets on AI to scale customer-centric banking

DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.

By Sean Mitchell • 5 min read • Thu, 17th Apr 2025
StarHub achieves Cisco Premier Provider & Webex honours
Unified Communications

StarHub achieves Cisco Premier Provider & Webex honours

StarHub has earned Cisco Premier Provider Certification and Webex Contact Center Specialization, enhancing its enterprise IT and customer engagement solutions.

By Sean Mitchell • 2 min read • Wed, 16th Apr 2025