Customer Satisfaction stories
Vitality partners with FICO to offer personalised digital care
Yesterday
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digital transformation
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martech
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personalisation
Vitality and FICO have teamed up to launch the Vitality Care Hub, delivering personalised digital healthcare journeys to one million members, boosting efficiency and care quality.
Why New Zealand financial services providers must modernise their operations in FY2026
Yesterday
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cx
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martech
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modernisation
New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.
Pay-i raises $4.9m to measure real-time GenAI returns
Yesterday
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saas
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devops
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genai
Pay-i secures USD $4.9 million to launch a platform measuring real-time business returns on generative AI investments for enterprises globally.
How South Africa is unlocking better customer experience for UK businesses
3 days ago
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
Nationwide wins Best Use of Customer Insight award
4 days ago
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data analytics
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digital transformation
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cx
Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.
Consumer frustration, poor digital experiences on the rise
4 days ago
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cx
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martech
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digital engagement
91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.
Logicalis Australia appoints Peter Cardassis as Technical lead
4 days ago
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devops
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digital transformation
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partner programmes
Logicalis Australia appoints Peter Cardassis as Technical Services Director, aiming to enhance technical services and strengthen key partnerships from May 2025.
TCS ranked 45th most valuable brand globally, valued at USD $57.3bn
Last week
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digital transformation
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ai
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cleantech
Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.
Zyxel Networks achieves top customer ratings for firewall & VPNs
Last week
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firewalls
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vpns
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network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
Deliverect unveils AI platform to reduce refund fraud in eateries
Last week
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digital transformation
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ai
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digitisation
Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google’s Gemini models and Vertex AI technology.
New report shows AI adoption rising in localisation workflows
Last week
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cx
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martech
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ai
A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.
Half of AI projects falter as enterprises struggle with data readiness
Last week
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ai
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data infrastructure
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data governance
Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.
ANZ firms boost AI investment to future-proof supply chains
Last week
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robots
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data analytics
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digital transformation
Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.
SOTI launches dashboards to optimise Australian retail tech use
Last week
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mdm
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cx
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martech
SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.
AI & unified platforms shape the future of self-service
This month
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cx
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martech
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digital entertainment
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
NICE & ServiceNow partner on AI to unify customer service
This month
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
AppSignal secures $22 million to drive US & EU growth
This month
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apm
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software development
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software engineering
AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.
Human customer service drives loyalty & up to GBP £100 spend
This month
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Last month
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
GoTo Connect AI Receptionist helps firms cut costs & grow
Last month
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uc
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cx
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martech
The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.