Customer Satisfaction stories - Page 13

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

LexisNexis Risk Solutions debuts its first Australian cloud hosting facility, enhancing local risk orchestration services with advanced compliance solutions.

AI is revolutionising the automotive parts logistics sector, boosting efficiency and reducing costs with advanced predictive analytics and automation tools.

Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.

A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.

Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.

ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border e-commerce returns efficiently.

NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.

Nebula Global Services has landed ninth place on the FEBE Growth 100 list for 2024, applauded for its commitment to sustainable and ethical IT services.

Zyxel Networks' firewall solutions have topped the latest Professional User Ratings survey by techconsult, winning Champion status for superior security, user-friendliness, and reliability among SMBs.

Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.

Eurowings has become the first airline to use an AI-powered operations control assistant, NetLine/Ops ++ aiOCC, to improve efficiency and stability.

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

Denodo has once again been honoured as a Customers Choice in Gartner's 2024 Peer Insights report for Data Integration Tools, marking its fourth consecutive recognition.

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

More Telecom partners with SourseAI to leverage AI for enhanced marketing strategies, aiming to improve customer engagement and optimise budget use amidst today's economic challenges.

Colt Technology Services is set to invest EUR €100 million to expand into six Asian markets, aimed at boosting digital infrastructure and cloud adoption in the APAC region.

Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.

Australia's Software Combined has now expanded its portfolio by acquiring Dbvisit, based in New Zealand's Auckland.