Customer service stories - Page 11

Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.

Momentum Life has launched QBOT, an AI-powered quality assurance bot by Quanton, to enhance compliance and customer service.

Hitachi partners with Google Cloud to leverage AI technologies, including Vertex AI and Gemini models, enhancing Lumada’s digital transformation capabilities.

Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.

Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.

Hitachi and Google Cloud join forces in a multi-year partnership to revolutionise enterprise innovation with generative AI, enhancing productivity and software modernisation.

Ansvar teams up with Interactive to modernise their tech stack and bolster security measures, driving enhanced risk management and regulatory compliance.

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

StarHub has teamed up with Global Switch to launch a Low Latency Data Centre Connect network in Singapore, enhancing ultra low-latency fibre connectivity.

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

Helsinki-based Wolt releases its third Algorithmic Transparency Report, shedding light on the AI-driven systems behind its multi-service app amid growing discussions on AI's future and regulation.

Kore.ai has been named a Leader in the Forrester Wave for Conversational AI for Customer Service, Q2 2024, excelling in strategy and current offerings.

In 2024, transparency and pricing have overtaken next-day delivery as top consumer priorities, pushing retailers to refine logistics and embrace connected commerce, Linnworks reports.

Manhattan Associates has unveiled Manhattan Active Maven, a GenAI solution poised to revolutionise customer service with enhanced chatbots and streamlined operations.

Call Design and ProHance join forces to revolutionise back-office operations with advanced analytics, aiming to boost productivity in an increasingly hybrid work environment.

Trade Security Supplies (TSS) aims to revolutionise the local security sector with a customer-first approach, expert team, and strategic partnerships.

AUCloud enhances its leadership team after acquiring three cyber security firms, appointing new execs to boost its cyber security solutions significantly.

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

Zayo Group, a global network infrastructure provider, plans to create two independent entities, including Zayo Europe, aiming to accelerate growth in North America and Europe, and improve operational simplicity.

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.