Customer service stories - Page 2
CIBC invests GBP £5m in Infinity for product development
Last month
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cx
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martech
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cdp
CIBC Innovation Banking has extended a GBP £5 million corporate debt facility to Infinity, bolstering the call tracking firm’s growth and product development efforts.
New Look partners with Medallia for customer insights
Last month
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it training
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data analytics
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digital transformation
New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.
Amazon & Temu rivalry heats up in Australian eCommerce
Last month
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digital transformation
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cx
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martech
Pattern's 2025 eCommerce forecast reveals Australia's online retail landscape will undergo major transformations, driven by Amazon's new budget-friendly store and social commerce trends.
UK unveils £14 billion AI plan with tech sector backing
Last month
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cx
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martech
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risk & compliance
The UK aims to lead in artificial intelligence with a new AI Opportunities Action Plan and GBP £14 billion investment from tech firms to enhance various sectors.
How agentic automation will reshape Australian industries in 2025
Last month
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genai
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ai
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ai ethics
As Australia prepares for 2025, agentic automation is set to revolutionise industries, enhancing productivity and collaboration through advanced AI capabilities.
Rimini Street wins multiple prestigious industry awards
Last month
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casb
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customer service
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rimini street
Rimini Street has garnered multiple prestigious awards, including the Trust Radius 2025 Buyer’s Choice, recognising its excellence in client service and support.
FourKites unveils AI Control Tower for supply chain leaders
Last month
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data analytics
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supply chain & logistics
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digital twins
FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.
UK unveils AI action plan with commitment of GBP £14 billion
Last month
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data privacy
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ai
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finops
Keir Starmer's AI Opportunities Action Plan commits GBP £14 billion to transform UK public services, advancing AI adoption while addressing industry concerns.
AI solution launched to streamline TikTok messaging ads
Last month
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crm
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cx
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martech
In response to TikTok's Messaging Ads launch in New Zealand, Respond.io has introduced an AI-driven solution to help businesses streamline communication.
Respond.io & TikTok launch AI tool for SME growth
Last month
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cx
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martech
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customer service
Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.
Motorola to acquire Theatro, enhancing AI for workers
Last month
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saas
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edutech
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motorola solutions
Motorola Solutions is set to acquire Theatro, a Texas-based firm specialising in AI-driven software for frontline workers, enhancing safety and productivity.
Integrity360 acquires Nclose to boost global expansion plans
Last month
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soc
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partner programmes
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casb
Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.
AI in hospitality: Real-world applications shaping today's operations
Last month
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data analytics
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ai
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customer service
Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.
India’s first AI-powered voicebot platform is launched by Agrim
Last month
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robots
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cx
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martech
Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.
Spreetail unveils profit-sharing to benefit top partners
Mon, 30th Dec 2024
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supply chain & logistics
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ecommerce
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amazon
Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.
AI innovations to transform customer experience by 2025
Mon, 30th Dec 2024
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cx
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martech
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personalisation
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Proto unveils AI-powered holographic conversational agents
Mon, 23rd Dec 2024
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it training
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hyperscale
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genai
Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.
Watco partners with Blue Yonder for real-time freight rates
Thu, 19th Dec 2024
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digital transformation
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supply chain & logistics
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customer service
Watco has teamed up with Blue Yonder to enhance freight services, offering real-time pricing and booking to tackle industry challenges.
Fujifilm CodeBlue Australia ends extended lock-in contracts
Thu, 19th Dec 2024
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digital transformation
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cybersecurity
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customer service
FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.
UK businesses unprepared for 2027 PSTN network switch
Tue, 17th Dec 2024
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migration
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iot
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partner programmes
UK firms are unprepared for the PSTN-to-all-IP switch, risking disruptions in key systems as the 2027 deadline looms, warns Zen Internet research.