Financial Services stories

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

A surge in insolvency risks is predicted for Australian firms in 2025, with failure rates rising 6% in late 2024 amid renewed financial pressures.

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

Straker and IGUAZU have unveiled SwiftBridge, an AI tool aimed at helping Japanese firms meet new bilingual financial reporting regulations by 2025.

CEOs across industries share a common challenge: the quest for sustainable growth. Aiming for six per cent annual growth, firms must optimise processes and harness automation.

Huawei Cloud has launched innovative services aimed at accelerating the transition to AI-native architectures, marking significant growth and industry leadership.

Abacus Group has appointed Elizabeth Kubycheck as Chief People Officer and Chief of Staff to enhance its global people strategy amid expansion efforts.

The evolution of Australia's Consumer Data Right is set to transform lending, allowing non-bank lenders to innovate and enhance consumer choice by 2026.

Seventy-five per cent of banks are set to increase investment in risk technology, as a global report highlights rising priorities amid macroeconomic challenges.

DigiCert has been appointed by the American Standards Committee X9 to oversee a new Public Key Infrastructure (PKI) for global financial institutions.

Group-IB's new report reveals a 58% rise in Advanced Persistent Threats, with Europe facing the brunt amid escalating geopolitical tensions.

As the EU's AI Act takes effect in 2026, companies face the challenge of divergent AI regulations across borders, prompting the need for robust compliance guardrails.

CrowdStrike's research reveals a staggering 150% rise in China-linked cyber espionage, fuelled by AI tactics, posing significant risks across various industries.

Zscaler has unveiled its Asset Exposure Management tool, enhancing organisations' asset risk management within its Continuous Threat Exposure Management framework.

Atlanta-based Charter Global is spotlighted for its customised technology solutions, enhancing efficiency and driving digital transformation across various sectors.

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

A newly discovered botnet, consisting of over 130,000 compromised devices, is targeting Microsoft 365 accounts with password spraying attacks, linked to China-based actors.

Backbase has teamed up with MeaWallet to boost digital payment services in Australia and New Zealand, aiming for enhanced security and faster deployment.

Starburst reports record financial results for FY25, fuelled by a 94% surge in cloud product adoption and a 20% increase in net new customers.

Ataccama has partnered with Concord to tackle data modernisation issues in regulated sectors, enhancing data trust and compliance for healthcare and financial services.