Interac stories - Page 3

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

Australian firms face a tough choice: cut costs by offshoring or keep local expertise to maintain customer trust and support domestic jobs.

A Booking.com report reveals 81% of New Zealanders are excited about AI in travel, yet only 3% fully trust it, showing cautious optimism prevails.

StarTree Cloud now supports Apache Iceberg, enabling real-time analytics on data lakehouses without duplication or complex pipelines, enhancing speed and efficiency.

The Royal Institution of Chartered Surveyors partners with Multiverse to launch an AI and data training academy, enhancing workforce skills and productivity.

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

Over 1,200 New Zealand schoolgirls are gaining first-hand tech industry experience through ShadowTech25, aiming to boost female representation in technology careers.

An Australian report warns the rise of multi-agent AI systems brings new risks, urging firms to adopt fresh risk management strategies beyond single-agent methods.

Ingram Micro Experience 2025 will unite over 1,000 NZ tech resellers, vendors and partners at Auckland Showgrounds on 18 September for industry growth and innovation.

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

Drizz raises USD $2.7 million to launch an AI-powered mobile app testing platform, easing QA bottlenecks across the US, Canada, and India.

Alibaba launches AI-driven automotive cockpit, smart glasses and smart city tech, enhancing user experience with its Qwen model and partnerships worldwide.

UC-ii, a new joint supplement proven to relieve stiffness and improve mobility, has launched nationwide in Australian Go Vita stores at AUD $39.95 per month.

Figma has launched its AI-powered Make tool in Australia, enabling users to create interactive prototypes from natural language prompts or existing designs.

The Samsung Galaxy Z Flip 7 impresses with a sleek design, vibrant 6.9-inch display, and a handy 4.1-inch cover screen, making flipping phones fashionable again.

Australian firm Speedpanel cut admin time by 50% and improved project management using SugarCRM’s Sell platform, saving 30 hours monthly per project manager.

The Tour de France Femmes has sparked global growth in women’s cycling, boosting audiences, participation, and professional opportunities since 2022, says Zwift.

Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

Analysis by FireMon reveals 60% of enterprise firewalls fail initial high-severity compliance checks, exposing critical risks in network security policy management.