IT service management (ITSM) stories - Page 3
Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
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it services
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itsm
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lumify
ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
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itsm
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ivanti
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automation
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
IT service management remains effective in remote working environments - survey
Mon, 20th Jul 2020
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hybrid & remote work
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manageengine
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itsm
72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
IT services industry to have a 'dismal' 2020
Mon, 11th May 2020
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uc
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hybrid & remote work
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it services
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
Axios Systems bolsters University of Canterbury's IT service management
Thu, 26th Mar 2020
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it services
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itsm
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axios systems
The University of Canterbury has replaced its IT service management software to address inefficiencies and improve user experience.@axiossystems.
ManageEngine expands ESM capabilities for on-premise environments
Thu, 10th Oct 2019
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manageengine
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itsm
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zoho
ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.
Interview: Ivanti 'gets serious' about Kiwi market
Fri, 8th Sep 2017
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cybersecurity
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duo
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itsm
After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.
emt Distribution adds Matrix42 to cyber security portfolio
Wed, 5th Jul 2017
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cloud services
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support
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resellers
emt Distribution partners with Matrix42, enhancing cyber security with advanced workspace management tools in ANZ.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
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crm
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martech
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webinar
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Why stakeholder collaboration is key to your cloud success
Fri, 21st Apr 2017
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devops
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apm
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cybersecurity
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.
Moving from blame to predictability – Service Modelling
Fri, 9th Oct 2015
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cloud services
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itsm
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naming conventions
Grant Scurrah's Your SMP Service Modelling offers a solution to implementation delays and inefficiencies in new IT tools and cloud migration.
CIOs and mobility: Stop reacting, start doing
Wed, 7th Oct 2015
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mdm
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personal computing devices
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byod
Organisations unsure how to approach end user computing and manage device security, says 2015 Mobile Workforce Report.
Is SIAM the white knight for IT service management?
Fri, 11th Sep 2015
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itsm
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telsyte
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siam
Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.
Your Invite: IT Service Management Forum heads to Wellington
Wed, 26th Mar 2014
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digital entertainment
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software development
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ict
This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.
Need headspace to think about your IT Service Strategy?
Wed, 17th Apr 2013
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itsmf nz
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itsm
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it professionals
Join the IT Service Management Forum (itSMFnz) three-day conference with Keynote presentations, speakers, workshops and social events.
The Global Financial Crisis was bloody good for business – Ipswitch
Tue, 5th Mar 2013
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network infrastructure
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sdn
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naas
Ipswitch thrives amidst the Global Financial Crisis, proving calamity spells opportunity for savvy tech vendors.
CIO? You need to get radical, dude
Mon, 4th Feb 2013
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itsm
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servicenow
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palm
CIOs urged to shake up IT service management with tools that are not just practical but fun, says ServiceNow's Fred Luddy.
What keeps CIOs awake at night?
Tue, 18th Sep 2012
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itsm
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analyst report
Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.
ViFX introduces new ITSM solution to NZ market
Mon, 3rd Sep 2012
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vifx
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itsm
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analyst report
ViFX teams up with Cherwell to bring innovative ITSM solution to the NZ market, aiming for more user-friendly tech management.