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Online shopping Stories - Page 3

American Stories

Online shopping stories

Macy's launches AI shopping assistant on website & app
DevOps

Macy's launches AI shopping assistant on website & app

Shoppers can now get tailored product advice online as the retailer’s new tool expands from beta to all users after brisk testing.

By Mark Tarre • 4 min read • Last month

Global Stories

Online shopping stories

Gen Z shoppers trust AI recommendations, study finds
Customer Experience

Gen Z shoppers trust AI recommendations, study finds

Retailers face a shift in trust as 64% of Gen Z shoppers buy on AI recommendations without checking other sources, a study finds.

By Sofiah Nichole Salivio • 4 min read • Last month
Minty launches cashback app inside ChatGPT shopping chats
Customer Experience

Minty launches cashback app inside ChatGPT shopping chats

Shoppers can now see cashback offers in real time inside ChatGPT chats, as Minty targets AI-led buying decisions and retail media budgets.

By Sean Mitchell • 4 min read • Last month
AI referrals convert nearly three times better than search
Marketing Technologies

AI referrals convert nearly three times better than search

Brands may need to rethink search spending as AI-driven visits from ChatGPT and similar tools convert almost three times better than Google traffic.

By Joseph Gabriel Lagonsin • 3 min read • Last month
AI shopping agents reshape retail buying & checkout
Digital Transformation

AI shopping agents reshape retail buying & checkout

Retailers face a new fight for visibility as AI agents increasingly decide which products get bought and checked out for customers.

By Karen Joy Bacudo • 4 min read • Last month
Amazon, Meta & Microsoft join UCP technical council
Customer Experience

Amazon, Meta & Microsoft join UCP technical council

Control of AI-led shopping standards is widening as five more firms join the Universal Commerce Protocol body, doubling its council to 10.

By Karen Joy Bacudo • 4 min read • Last month
Markable launches free creator tier as social commerce grows
Customer Experience

Markable launches free creator tier as social commerce grows

Wider access to affiliate tools could help smaller creators cash in as US social commerce heads towards USD $100 billion next year.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Online shopping stories

Shoppers want AI to tailor delivery fees at checkout
Digital Transformation

Shoppers want AI to tailor delivery fees at checkout

Retailers may need to rethink checkout pricing, after 75% of shoppers said they want AI to adjust delivery fees in real time.

By Mark Tarre • 3 min read • Last month
Amazon ad revenue surges 62% in Australia, says Pattern
Marketing Technologies

Amazon ad revenue surges 62% in Australia, says Pattern

Amazon's ad business is now outpacing major rivals in Australia, as Pattern estimates annual revenue reached USD $392 million in 2025.

By Sean Mitchell • 4 min read • Last month
Visa adds Australian banks to AI payments programme
Digital Transformation

Visa adds Australian banks to AI payments programme

Australian banks are now trialling AI-led purchases under Visa's controls, as the payments group seeks to protect consent and spending limits.

By Sean Mitchell • 5 min read • Last month
Visa expands agentic commerce testing with NZ banks
Digital Transformation

Visa expands agentic commerce testing with NZ banks

Four of New Zealand’s biggest lenders are testing AI-driven payments as Visa moves to safeguard shopping across merchants and platforms.

By Sean Mitchell • 3 min read • Last month
UK online retail spending rises 10.5% in March
Digital Transformation

UK online retail spending rises 10.5% in March

Online sales took 28.7% of the UK retail market in March, even as fuel stockpiling masked weaker underlying consumer demand.

By Kaleah Salmon • 4 min read • Last month
WNTD launches fashion app with GBP £3 million backing
Customer Experience

WNTD launches fashion app with GBP £3 million backing

Gen Z shoppers can now test looks and seek friend feedback in one place, as WNTD bets on social discovery away from retail sites.

By Sofiah Nichole Salivio • 4 min read • Last month
Ant International courts merchants on AI-led Asia growth
Crypto

Ant International courts merchants on AI-led Asia growth

Asian checkout friction is driving global merchants to Ant International as AI-assisted shopping starts reshaping cross-border payments.

By Karen Joy Bacudo • 3 min read • Last month
Pine Labs acquires Shopflo to boost online checkout
Software-as-a-Service

Pine Labs acquires Shopflo to boost online checkout

The deal expands Pine Labs' online offer as checkout friction continues to hurt merchant conversion rates across India's eCommerce market.

By Karen Joy Bacudo • 4 min read • Last month
Parcelhero says High Street closures beat 2030 forecast
Fintech

Parcelhero says High Street closures beat 2030 forecast

UK town centres have lost 122,682 stores since 2016, outstripping Parcelhero's 2030 closure forecast and deepening pressure on the High Street.

By Mark Tarre • 6 min read • Last month
Nestlé & Lazada trial AI shopping tools in Southeast Asia
Customer Experience

Nestlé & Lazada trial AI shopping tools in Southeast Asia

Shoppers in three Southeast Asian markets will get AI product help and photo-based prompts as Nestlé and Lazada test conversational buying tools.

By Mark Tarre • 3 min read • Last month