Qualtrics stories - Page 4
Qualtrics aims to help organisations master experience management
Wed, 22nd May 2019
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crm
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cx
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martech
Qualtrics launches Experience Basecamp, an on-demand platform offering over 60 courses to help organisations master Experience Management (XM) expertise.
Why humanising the customer experience is key to business success
Tue, 30th Apr 2019
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crm
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cx
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martech
Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.
Failing to act on feedback holding back Aussie companies
Thu, 18th Apr 2019
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crm
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cx
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martech
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
How businesses should approach designing a digital experience program
Mon, 4th Mar 2019
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crm
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cx
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martech
Qualtrics reveals keys to digital customer experience: Personalisation, Predictive Analytics, Embedded Action.
Employee experience key to stronger engagement & productivity
Mon, 30th Jul 2018
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hcm
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productivity
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qualtrics
Improving employee experience is vital to boost engagement and productivity, finds Gallup. Research from Qualtrics reveals three steps businesses can take.
Why analytics can drive a better employee experience
Mon, 16th Jul 2018
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data analytics
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martech
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planning
Analytics can significantly enhance employee experiences by providing real-time feedback and actionable insights, says Qualtrics' Steve Bennetts.
Qualtrics partners with IBM to bolster XM platform
Thu, 17th May 2018
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crm
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cx
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martech
Qualtrics and IBM unite to enhance employee experience, transitioning IBM Kenexa users to the Qualtrics XM Platform with integrated IBM Watson technology.
Qualtrics continues rapid growth across APAC
Tue, 27th Mar 2018
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data analytics
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martech
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planning
Qualtrics has swiftly bolstered its presence in APAC with six new offices and a 100-strong team, serving over 750 clients since 2015.
5 major CX trends to expect this year - Qualtrics
Mon, 19th Mar 2018
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crm
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data analytics
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cx
Customer experience can make or break a customers loyalty to a brand, which is why Qualtrics has released their 5 expected trends for CX this year.
Qualtrics launches new partner network to help MSPs expand
Sat, 10th Mar 2018
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crm
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cx
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martech
Qualtrics has announced its intentions to expand its global ecosystem of partners with a number of partners already onboard.
Focus on employee training to keep data center operations costs in check
Fri, 9th Feb 2018
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datacentre infrastructure
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power / energy
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deloitte
Brain drain in the IT and data centre industry could be reduced by investing in employee training, according to Schneider Electric.
How businesses can address low engagement levels in millennial employees
Mon, 4th Dec 2017
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deloitte
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qualtrics
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millennials
Millennials can provide fresh ideas and deliver significant value, so organisations must present opportunities to learn and grow where possible.
Get it right the first time: Customers want better, faster response to feedback
Tue, 1st Aug 2017
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crm
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cx
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martech
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
Qualtrics step up their automated CX solutions game with Qualtrics iQ
Mon, 31st Jul 2017
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crm
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data analytics
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cx
The company says this is the first step in eliminating the need for customer experience analysts and data scientists.
Qualtrics appoints former SAP EVP to accelerate expansion
Sat, 15th Jul 2017
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sap
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concur
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qualtrics
Qualtrics recently announced the appointment of John Torrey as head of corporate strategy, corporate development and business development.
Qualtrics launches new tools to help companies create quality CX programs
Tue, 27th Jun 2017
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crm
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cx
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martech
Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.
Misunderstanding millennials: why businesses need to understand what drives this lucrative market
Tue, 30th May 2017
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digital marketing
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qualtrics
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study
New study dispels myths about millennials, underscoring the need for businesses to grasp their true preferences and habits for market success.
Qualtrics: Why customer experience management matters
Mon, 1st May 2017
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crm
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cx
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martech
Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.
Qualtrics: Amp up experience management & retain customers
Wed, 26th Apr 2017
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crm
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cx
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martech
Today you must craft your product and pricing long before your customers experience it and if your market is changing, you can’t be the last to know.
Act fast and make it easy: Getting the most out of feedback for travel organisations
Thu, 20th Apr 2017
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crm
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cx
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martech
A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.