Retail stories - Page 3

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

AI has become the default weapon against fraud and AML, but SEON warns fragmented systems mean higher spend and rising operational strain.

Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.

TCS and GitLab team up to bring AI-native DevSecOps at scale, using autonomous agents to speed enterprise software delivery securely.

AI is driving sharp rises in cyber spend, yet boards still see it as the easiest line to cut when budgets come under pressure.

Retailers risk USD $796bn in losses from returns and shrink in 2025, with omnichannel gaps fuelling preventable fraud and abuse.

Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.

Finance leaders warn of a risky 'AI middle' as many firms stall between pilots and governed, audit-ready use of automation in core workflows.

Brands swapping 'Valentine's Day' for personal 'Valentine' subject lines see big email gains, as generic “love” talk and “shop” prompts drag.

LIV Golf has unveiled Fan Caddie, an AI 'second-screen' assistant offering real-time stats, replays and shopping while fans watch live.

Google maps out an AI-first overhaul of ads, Search and shopping, betting on creator-led influence and emerging agentic commerce tools.

Late payments now make up 37% of global pay cycles, with firms waiting 51 days on average to be paid, Sidetrade data reveals.

Collage appoints co-founder Ross Durbin as chief executive to spearhead AI-driven digital asset management growth from its Denver base.

In 2026, retailers win not by owning more data, but by orchestrating trusted, real-time data that powers every decision and experience.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

Lydian app lets Clover merchants accept crypto from 300+ digital assets at checkout while still being settled in local fiat currency.

Xelix research warns large UK and US firms lose up to USD $53 billion a year to accounts payable errors, duplicates, missed credits and fraud.

True Media appoints Alison Clark to lead account management as Senior Vice President, boosting its leadership hub in Minneapolis.

Cognizant and Adobe are deepening their AI alliance to speed and govern large-scale content creation for heavily regulated global enterprises.