Retail stories - Page 6

Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.

Melbourne-based Bodd raises AUD $15 million to fuel global rollout of its 3D body scanning tech across defence, aviation and healthcare.

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

AI and predictive analytics are set to transform retail supply chains in 2026, enhancing customer experience and operational efficiency.

Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.

Topsort secures investment from W23, backed by major grocers including Tesco, to expand its AI-driven retail media platform for global grocery retailers.

Friendly fraud is set to rise by 25% over the peak holiday shopping days, with transactions averaging USD $291, costing retailers billions globally.

Prezzee launches PrezzeePay, enabling retailers worldwide to offer unified digital gift cards without costly system changes, targeting cashless Gen Z shoppers.

Retailers face rising digital and cyber threats this Black Friday, with only 22% of sites optimised for mobile user experience amid surging online traffic.

Black Friday 2024 saw a surge in sale-related searches, with conversion rates tripling, but retailers risk losing customers if sites aren't optimised for deal queries.

AI is revolutionising retail by automating manual product tasks, enabling faster listings and freeing teams to enhance customer experience and boost sales.

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

Solace unveils partner programme to aid firms in adopting agentic AI and real-time data tech, driving enterprise innovation and productivity gains.

Bango partners with DeepL to offer AI translation tools via its Digital Vending Machine, enabling resellers to bundle services for a global customer base.

Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.

Retailers face rising freight costs and tighter logistics as Black Friday looms, testing supply chain resilience amid demand forecasts and regulatory shifts.

Netcraft warns that legacy system vulnerabilities and advanced AI threats will intensify cybercrime in 2026, targeting industries and exploiting major events.

SAS has been named a leader in real-time interaction software for its Customer Intelligence 360, excelling in AI and data-driven customer engagement.

Mango has implemented an automated lab test management system across its global operations to enhance sustainability and ensure consistent product quality.

By 2026, retailers will unify online and in-store shopping with AI-driven personalisation, ensuring seamless, consistent customer experiences across channels.