Salesforce Stories

American Stories

Salesforce stories

Corning Credit Union adds plain-language search with Tursio

Staff can now pull member data in plain English after Corning Credit Union cut wait times from weeks to near-instant ad hoc searches.

By Sofiah Nichole Salivio • 4 min read • Today

Customer Relationship Management

Airbyte adds action-taking AI agents to OpenAI marketplace

Businesses can now let AI agents update Salesforce records and run tasks through Airbyte's new OpenAI Marketplace listing.

By Mark Tarre • 3 min read • Last week

Security Operations Centres

Intezer launches custom AI agents for security teams

Security teams could cut repetitive case work as Intezer's beta lets them build AI agents for reports, handover notes and rule tuning.

By Sean Mitchell • 3 min read • This month

Global Stories

Salesforce stories

Customer Relationship Management

SnapLogic launches SnapCode for Claude Code integration

Enterprises can now let AI coding tools build integrations while keeping deployment, monitoring and security checks inside SnapLogic's platform.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Data Protection

Asia-Pacific firms warned over hidden AI risks at work

Most workers are using AI without approval, leaving Australian boards exposed to privacy breaches and unmanaged data flows.

By Mark Tarre • 4 min read • 2 days ago

Software-as-a-Service

HERE launches Studio for no-code apps in regulated firms

Regulated firms can let non-technical staff build apps in a controlled browser, using approved AI tools and existing security controls.

By Sean Mitchell • 4 min read • 3 days ago

Software-as-a-Service

Grafana Labs named leader in Gartner observability report

The ranking underscores rising demand for observability tools as AI workloads add strain to increasingly complex production systems.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Data Analytics

Apache Ossie joins incubator to standardise metrics

Aiming to cut conflicting analytics results, the project will now be governed by the Apache Software Foundation after support topped 50 organisations.

By Sean Mitchell • 3 min read • 3 days ago

Software-as-a-Service

AI skills appear in 17% of GTM job ads, index finds

AI hiring is spreading unevenly across revenue teams, with senior roles and Sydney adverts most likely to mention the skill.

By Mark Tarre • 4 min read • Last week

Data Protection

John Margerison on the new class of employee: AI managers

Businesses should treat AI like a new hire, as weak oversight could expose sensitive data and leave staff needing fresh skills to stay relevant.

By Jake MacAndrew • 3 min read • Last week

Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • Last week

Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • This month