Zendesk stories
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
The acquisition furthers the company's commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.
Zendesk, has released the company's latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
