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Customer engagement Stories - Page 28

Global Stories

Customer engagement stories

Sinch launches Model Context Protocol to drive AI messaging
Customer Experience

Sinch launches Model Context Protocol to drive AI messaging

Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Data Protection

Boost.ai launches on AWS Marketplace to aid secure AI adoption

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Arquelle Shaw named President Americas to drive Equinix growth
Digital Transformation

Arquelle Shaw named President Americas to drive Equinix growth

Equinix has appointed Arquelle Shaw as President, Americas, to lead growth and strategy across the US, Canada, and Latin America, starting immediately.

By Jed Nykolle Harme • 3 min read • Fri, 18th Jul 2025
Capgemini & Anchora among winners at 2025 Adobe ANZ Partner Awards
Unified Communications

Capgemini & Anchora among winners at 2025 Adobe ANZ Partner Awards

Capgemini won Adobe's 2025 ANZ Partner of the Year, while Anchora was named Emerging Partner for their impact on Adobe Experience Cloud success.

By Sean Mitchell • 3 min read • Thu, 17th Jul 2025
Celonis names Dilipkumar Khandelwal to lead customer success
Digital Transformation

Celonis names Dilipkumar Khandelwal to lead customer success

Celonis has appointed Dilipkumar Khandelwal as Chief Customer Officer and India Advisory Board Chairman to boost global AI-driven customer success.

By Jed Nykolle Harme • 3 min read • Wed, 16th Jul 2025
AI Appreciation Day: What it means for the future of customer engagement
Customer Relationship Management

AI Appreciation Day: What it means for the future of customer engagement

AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.

By Staff Writer • 7 min read • Mon, 14th Jul 2025
Black Pearl Group to acquire B2B Rocket in AI sales deal
Customer Experience

Black Pearl Group to acquire B2B Rocket in AI sales deal

Black Pearl Group will acquire US AI sales firm B2B Rocket, combining platforms to boost automation and drive growth with a USD $2.1m revenue earn-out deal.

By Melvin Hipolito • 3 min read • Mon, 14th Jul 2025
Appian recognised for AI innovation on 2025 AIFinTech100 list
Digital Transformation

Appian recognised for AI innovation on 2025 AIFinTech100 list

Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.

By Melania Watson • 3 min read • Wed, 9th Jul 2025
Asia Pacific smart retail market to hit USD $198.16B by 2034
Data Analytics

Asia Pacific smart retail market to hit USD $198.16B by 2034

The Asia Pacific smart retail market is set to soar to USD $198.16 billion by 2034, driven by AI, IoT, and rising digital adoption across the region.

By Jed Nykolle Harme • 4 min read • Mon, 7th Jul 2025
Talon.One raises $135 million to boost AI loyalty platform
Data Analytics

Talon.One raises $135 million to boost AI loyalty platform

Talon.One has raised $135 million to advance its AI-powered loyalty platform, serving over 270 global brands including H&M and Adidas.

By Catherine Knowles • 3 min read • Fri, 4th Jul 2025

Stories from Other Regions

Customer engagement stories

Confluent Cloud now available for AI solutions in AWS Marketplace
Hyperscale

Confluent Cloud now available for AI solutions in AWS Marketplace

Confluent Cloud is now available in AWS Marketplace, enabling faster, real-time data streaming for AI agents and workflows across organisations.

By Melvin Hipolito • 3 min read • Thu, 17th Jul 2025
Australian shoppers embrace more touchpoints for online discovery
Customer Experience

Australian shoppers embrace more touchpoints for online discovery

Australian shoppers use an average of 4.8 touchpoints for product discovery, blending online search, social media, and influencer input amid easing cost pressures.

By Melvin Hipolito • 4 min read • Wed, 16th Jul 2025
Experian & Stryd boost broker insights with open banking data
Fintech

Experian & Stryd boost broker insights with open banking data

Experian and Stryd have teamed up to offer Australian mortgage brokers enhanced client insights using open banking data and product pricing.

By Kaleah Salmon • 3 min read • Fri, 11th Jul 2025
Southern Co-op to launch digital loyalty app with Lobyco
Digital Transformation

Southern Co-op to launch digital loyalty app with Lobyco

Southern Co-op partners with Lobyco to launch a digital loyalty app featuring games, challenges and personalised rewards across 300 UK stores.

By Kaleah Salmon • 4 min read • Thu, 10th Jul 2025
Scaling smart: why scheduling should be at the heart of your growth strategy
Data Analytics

Scaling smart: why scheduling should be at the heart of your growth strategy

UK service SMEs scaling up must embrace automated scheduling to boost efficiency, reduce errors and enhance customer experience for sustainable growth.

By Rut Steinsen • 4 min read • Thu, 10th Jul 2025
Exclusive: How Prudential is using AI for faster, smarter content creation
Digital Transformation

Exclusive: How Prudential is using AI for faster, smarter content creation

Prudential harnesses AI to speed up content creation by 70%, blending modern tech with brand ethics to engage customers more effectively.

By Melania Watson • 5 min read • Wed, 9th Jul 2025
BNP Paribas renews UK FinTech incubator with AI focus
Unified Communications

BNP Paribas renews UK FinTech incubator with AI focus

BNP Paribas Personal Finance renews UK FinTech Innovation Lab for third year, focusing on Generative AI to enhance customer communication and engagement.

By Catherine Knowles • 3 min read • Tue, 8th Jul 2025
BI WORLDWIDE launches global channel solution to boost partner motivation
Customer Experience

BI WORLDWIDE launches global channel solution to boost partner motivation

BI WORLDWIDE unveils BIW Channel Solutions, a global initiative using behavioural science and tech to enhance partner motivation in indirect sales channels.

By Catherine Knowles • 3 min read • Fri, 4th Jul 2025