TechDay US - America's technology news network

Customer engagement Stories - Page 29

Global Stories

Customer engagement stories

NiCE honours EMEA & APAC firms for AI-driven CX excellence
Unified Communications

NiCE honours EMEA & APAC firms for AI-driven CX excellence

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

By Melania Watson • 3 min read • Fri, 4th Jul 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
Staysure adopts NiCE AI platform to boost digital travel insurance
Unified Communications

Staysure adopts NiCE AI platform to boost digital travel insurance

Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.

By Melvin Hipolito • 3 min read • Wed, 2nd Jul 2025
CommBox unveils CommSite to transform web engagement
Digital Transformation

CommBox unveils CommSite to transform web engagement

CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.

By Jed Nykolle Harme • 3 min read • Wed, 2nd Jul 2025
Twilio appoints Howard Fyffe as Director of Sales for ANZ
Hybrid Cloud

Twilio appoints Howard Fyffe as Director of Sales for ANZ

Twilio has appointed Howard Fyffe as Director of Sales for ANZ, aiming to boost personalised digital engagement and business growth across Australia and New Zealand.

By Melvin Hipolito • 3 min read • Mon, 30th Jun 2025
Genesys unveils AI Studio to power safe, scalable virtual agents
Unified Communications

Genesys unveils AI Studio to power safe, scalable virtual agents

Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.

By Kaleah Salmon • 4 min read • Fri, 27th Jun 2025
Salesforce unveils Agentforce 3 to accelerate enterprise AI adoption
Unified Communications

Salesforce unveils Agentforce 3 to accelerate enterprise AI adoption

Salesforce launches Agentforce 3 to help enterprises scale AI adoption with enhanced control, interoperability, and real-time hybrid workforce insights.

By Sean Mitchell • 4 min read • Thu, 26th Jun 2025
Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
Marketers face budget losses as outdated AI tools lag behind trends
Digital Transformation

Marketers face budget losses as outdated AI tools lag behind trends

Many marketers waste up to 20% of their budgets on outdated AI tools, struggling to keep pace with fast-moving social media trends and real-time data needs.

By Catherine Knowles • 5 min read • Thu, 26th Jun 2025
Avoid these 3 common pitfalls when using AI to improve customer experience
Customer Relationship Management

Avoid these 3 common pitfalls when using AI to improve customer experience

Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.

By Rob Tarkoff • 3 min read • Tue, 24th Jun 2025
Granicus launches Engagement Cloud to boost public sector trust
Digital Transformation

Granicus launches Engagement Cloud to boost public sector trust

Granicus launches Engagement Cloud in Australia and New Zealand to help public sector boost trust through personalised, data-driven communication and services.

By Melvin Hipolito • 3 min read • Tue, 24th Jun 2025

Stories from Other Regions

Customer engagement stories

Moneythor launches AI suite to boost bank personalisation
Data Analytics

Moneythor launches AI suite to boost bank personalisation

Singapore's Moneythor launches AI Suite to help banks deliver personalised, proactive banking experiences and boost customer engagement globally.

By Catherine Knowles • 4 min read • Thu, 3rd Jul 2025
AI-driven data transforms car insurance risk, pricing & claims
Data Analytics

AI-driven data transforms car insurance risk, pricing & claims

AI is revolutionising car insurance by using connected vehicle data to enhance risk assessment, pricing, claims handling and fraud detection for tailored policies.

By Shannon Williams • 3 min read • Wed, 2nd Jul 2025
Contactless NFC sticker payments roll out across UK venues
Customer Experience

Contactless NFC sticker payments roll out across UK venues

UK gaming and hospitality venues adopt contactless NFC sticker payments via ASK Global and Sticky Connections, enabling swift, hardware-free transactions.

By Kaleah Salmon • 3 min read • Tue, 1st Jul 2025
Kia Connect adds driver risk scores to app for smarter insurance
Customer Experience

Kia Connect adds driver risk scores to app for smarter insurance

Kia Connect now offers driver risk scores via its app across 27 European countries, helping users personalise insurance rates with insurers.

By Jed Nykolle Harme • 4 min read • Sat, 28th Jun 2025
UK brands risk loyalty loss as personalisation gap widens
Customer Experience

UK brands risk loyalty loss as personalisation gap widens

Over half of UK consumers feel brands lack personal touch, risking loyalty as marketers struggle to leverage real-time data for tailored experiences, says SAP Emarsys.

By Jed Nykolle Harme • 3 min read • Thu, 26th Jun 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
HubSpot on navigating exponential change in the age of AI
DevOps

HubSpot on navigating exponential change in the age of AI

At HubSpot's GROW ANZ event, VP Scott Brinker urged marketers to harness AI and agility to stay ahead amidst a surge to 15,000 marketing tech solutions by 2025.

By Melania Watson • 4 min read • Tue, 24th Jun 2025