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Customer engagement Stories - Page 39

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Customer engagement stories

Hypervsn unveils 3D holographic technology
Customer Experience

Hypervsn unveils 3D holographic technology

HYPERVSN is unveiling its cutting-edge 3D holographic technology, featuring life-sized digital avatars and an engaging AI fortune teller.

By Kaleah Salmon • 2 min read • Tue, 7th Jan 2025
Searchspring reports 55% surge in 2024 Black Friday sales
Data Analytics

Searchspring reports 55% surge in 2024 Black Friday sales

Searchspring reports a staggering 11 billion search requests processed in November, with 1.75 million per minute on Black Friday, marking a 55% rise year-on-year.

By Kaleah Salmon • 3 min read • Mon, 30th Dec 2024
AI innovations to transform customer experience by 2025
Customer Experience

AI innovations to transform customer experience by 2025

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

By Kaleah Salmon • 5 min read • Mon, 30th Dec 2024
Medallia reveals experience management trends for 2025
Data Analytics

Medallia reveals experience management trends for 2025

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

By Catherine Knowles • 3 min read • Thu, 26th Dec 2024
AI & data to transform marketing & media by 2025
Data Analytics

AI & data to transform marketing & media by 2025

By 2025, key trends in customer data and AI are set to transform marketing and advertising, enhancing experiences while shifting strategies towards first-party data.

By Imee Dequito • 4 min read • Fri, 20th Dec 2024
Cloud contact centre market grows, driven by demand for customer engagement
Digital Transformation

Cloud contact centre market grows, driven by demand for customer engagement

The global cloud contact centre market is set to soar to USD $26,846.9 million by 2024, driven by increasing demand for scalable customer engagement solutions.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024
GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024
Sinch predicts AI & human synergy in customer service 2025
Customer Experience

Sinch predicts AI & human synergy in customer service 2025

Sinch predicts a transformation in digital customer communications by 2025, emphasising AI's role alongside human agents in enhancing engagement.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Forrester report identifies key mobile banking features by 2027
Fintech

Forrester report identifies key mobile banking features by 2027

Forrester's new report highlights essential mobile banking features by 2027, emphasising fraud management and security as top priorities for customer trust.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Sinch predicts 2025 trends in digital customer engagement
Customer Experience

Sinch predicts 2025 trends in digital customer engagement

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024
Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Thoughtworks partners with AWS to advance GenAI in Asia
Hyperscale

Thoughtworks partners with AWS to advance GenAI in Asia

Thoughtworks has teamed up with Amazon Web Services to boost generative AI solutions for industries across the Asia Pacific, enhancing customer engagement and productivity.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
Sinch reveals insights on 2024 Black Friday shopping trends
Customer Experience

Sinch reveals insights on 2024 Black Friday shopping trends

Sinch reports that Black Friday and Cyber Monday generated USD $118.2 billion in November 2024, highlighting consumer demand for personalised, omnichannel engagement.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Yamaha collaborates with Informatica for AI data insights
Customer Experience

Yamaha collaborates with Informatica for AI data insights

Yamaha has chosen Informatica's Master Data Management to unify data from over 200 systems, aiming for enhanced insights and improved customer engagement.

By Melania Watson • 2 min read • Wed, 11th Dec 2024
Aampe raises USD $18 million to boost AI personalisation
Fintech

Aampe raises USD $18 million to boost AI personalisation

Aampe has secured USD $18 million in Series A funding to enhance its AI agents that personalise consumer app experiences worldwide.

By Melania Watson • 4 min read • Wed, 11th Dec 2024

Stories from Other Regions

Customer engagement stories

Bajaj Allianz partners with Snowflake for AI-driven insights
Data Analytics

Bajaj Allianz partners with Snowflake for AI-driven insights

Bajaj Allianz has partnered with Snowflake's AI Data Cloud to enhance its data platform, aiming for improved product targeting and customer experience.

By Sean Mitchell • 2 min read • Mon, 16th Dec 2024
Jac+Jack reports 19% ecommerce growth via Pattern partnership
Customer Relationship Management

Jac+Jack reports 19% ecommerce growth via Pattern partnership

Jac+Jack has reported a 19% revenue growth in ecommerce after partnering with Pattern, shifting focus to conversion-driven marketing strategies.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
Mapp appoints James Brooke as new Chief Executive Officer
Customer Experience

Mapp appoints James Brooke as new Chief Executive Officer

Mapp has appointed James Brooke as its new Chief Executive Officer, marking a pivotal moment for the company as it aims to enhance growth and AI-driven innovation.

By Imee Dequito • 2 min read • Tue, 10th Dec 2024