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Customer engagement Stories - Page 42

Global Stories

Customer engagement stories

Thryv unveils AI tool to streamline review responses
Customer Experience

Thryv unveils AI tool to streamline review responses

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
StackAdapt & Shopify integrate for advanced ad targeting
Customer Experience

StackAdapt & Shopify integrate for advanced ad targeting

StackAdapt has integrated with Shopify, enabling over 100,000 Australian merchants to harness advanced ad targeting through a simplified pixel onboarding process.

By Sean Mitchell • 2 min read • Tue, 19th Nov 2024
Avanade unveils AI services for Asia Pacific mid-markets
Data Analytics

Avanade unveils AI services for Asia Pacific mid-markets

Avanade has launched seven new Microsoft-powered AI services to help mid-market organisations in Asia Pacific boost growth and competitiveness.

By Sean Mitchell • 3 min read • Tue, 19th Nov 2024
Kudosity launches RCS beta testing in the Asia Pacific
Data Protection

Kudosity launches RCS beta testing in the Asia Pacific

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024
Nearly half of AI marketing efforts fail to meet goals
Digital Transformation

Nearly half of AI marketing efforts fail to meet goals

New research reveals that while 73% of companies have adopted AI in marketing, only 52% are achieving expected business value, posing significant challenges.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024
Brightcove launches global personalised video platform
Customer Experience

Brightcove launches global personalised video platform

Brightcove has launched its Marketing Studio for Sales, enabling global teams to create personalised video content seamlessly and efficiently.

By Sean Mitchell • 2 min read • Fri, 15th Nov 2024
MoEngage launches tools to boost Aussie market engagement
Customer Experience

MoEngage launches tools to boost Aussie market engagement

MoEngage unveils a suite of tools for Australian marketers to enhance cross-channel engagement during the festive season, boosting personalised customer experiences.

By Catherine Knowles • 2 min read • Wed, 13th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Thesys secures $4m to advance generative UI designs
Digital Transformation

Thesys secures $4m to advance generative UI designs

Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.

By Melania Watson • 3 min read • Fri, 8th Nov 2024
Pixellot appoints Doron Gerstel as new Chief Executive
Customer Experience

Pixellot appoints Doron Gerstel as new Chief Executive

Pixellot has announced a leadership change, with Alon Werber stepping down as CEO after nearly a decade, succeeding by Doron Gerstel.

By Imee Dequito • 3 min read • Thu, 7th Nov 2024
Eagle Eye partners with Neophyte.ai for AI retail insights
Data Analytics

Eagle Eye partners with Neophyte.ai for AI retail insights

Eagle Eye has teamed up with Neophyte.ai to revolutionise retail marketing, using real-time data to enhance customer engagement and insights.

By Imee Dequito • 2 min read • Wed, 6th Nov 2024

Stories from Other Regions

Customer engagement stories

Salesforce showcases autonomous AI agents in Auckland event
Digital Transformation

Salesforce showcases autonomous AI agents in Auckland event

At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
Ymobile launches UK's first eSIM MVNO with data plans
Customer Experience

Ymobile launches UK's first eSIM MVNO with data plans

Ymobile has launched as the UK's first data-led eSIM MVNO, offering flexible data plans and addressing the environmental impact of traditional SIM cards.

By Imee Dequito • 3 min read • Mon, 18th Nov 2024
PharmX & CH2 expand partnership to boost pharmacy reach
Data Analytics

PharmX & CH2 expand partnership to boost pharmacy reach

PharmX and CH2 have expanded their partnership to enhance pharmacy engagement, introducing over 10,000 products and advanced analytics for Australia's healthcare sector.

By Imee Dequito • 2 min read • Wed, 13th Nov 2024
Dentsu & Salesforce unveil AI-driven Smarter Media tool
Customer Experience

Dentsu & Salesforce unveil AI-driven Smarter Media tool

Dentsu has unveiled Smarter Media, an AI-driven solution aimed at enhancing personalised buying experiences while boosting retail media monetisation.

By Kaleah Salmon • 2 min read • Tue, 12th Nov 2024
New Relic opens new Bengaluru office for expansion in India
Customer Experience

New Relic opens new Bengaluru office for expansion in India

New Relic has expanded its presence in India by launching a new office in Bengaluru, featuring over 300 seats to support its growing teams.

By Melania Watson • 3 min read • Fri, 8th Nov 2024
Pattern launches service to boost Australian Amazon sales
Customer Experience

Pattern launches service to boost Australian Amazon sales

Pattern has launched Pattern Recovery to help Australian brands recover up to AUD $6 million in missed revenue from their Amazon marketplace activities.

By Imee Dequito • 3 min read • Wed, 6th Nov 2024