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Customer engagement Stories - Page 45

Global Stories

Customer engagement stories

Chronos Agency partners with HubSpot to expand ANZ services
Customer Relationship Management

Chronos Agency partners with HubSpot to expand ANZ services

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

By Melania Watson • 3 min read • Tue, 24th Sep 2024
Yellow.ai launches VoiceX to transform voice interactions
Customer Relationship Management

Yellow.ai launches VoiceX to transform voice interactions

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

By Catherine Knowles • 4 min read • Fri, 20th Sep 2024
Salesforce launches AI innovations for enhanced Marketing Cloud
Customer Experience

Salesforce launches AI innovations for enhanced Marketing Cloud

Salesforce has released new AI-driven features in Marketing Cloud to bolster customer engagement, boost team productivity, and streamline campaigns with advanced automation.

By Catherine Knowles • 3 min read • Thu, 19th Sep 2024
JB Hi-Fi teams with Amperity to enhance customer data strategy
Customer Experience

JB Hi-Fi teams with Amperity to enhance customer data strategy

JB Hi-Fi partners with Amperity to enhance its first-party data strategy, aiming for better customer engagement through AI-powered insights and predictive modelling.

By Imee Dequito • 2 min read • Thu, 19th Sep 2024
Salesforce unveils Agentforce: autonomous AI for productivity
Hyperscale

Salesforce unveils Agentforce: autonomous AI for productivity

Salesforce has unveiled Agentforce, an autonomous AI suite designed to boost productivity by automating tasks across service, sales, and marketing sectors.

By Imee Dequito • 4 min read • Fri, 13th Sep 2024
ECI Software appoints Ray Wizbowski as new chief marketing officer
Software-as-a-Service

ECI Software appoints Ray Wizbowski as new chief marketing officer

ECI Software Solutions appoints Ray Wizbowski as chief marketing officer, to drive brand growth and enhance customer engagement.

By Imee Dequito • 2 min read • Thu, 12th Sep 2024
SugarCRM appoints David Roberts as new CEO amidst changes
Software-as-a-Service

SugarCRM appoints David Roberts as new CEO amidst changes

SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.

By Imee Dequito • 3 min read • Wed, 11th Sep 2024
Twilio launches global RCS messaging to boost customer trust
Customer Experience

Twilio launches global RCS messaging to boost customer trust

Twilio launches global Rich Communication Services, enhancing traditional messaging with branded sender ID, logos, and interactive features without code changes.

By Melania Watson • 3 min read • Wed, 11th Sep 2024
Oracle NetSuite enhances analytics warehouse with AI upgrades
Customer Experience

Oracle NetSuite enhances analytics warehouse with AI upgrades

Oracle NetSuite unveils AI-powered updates to its Analytics Warehouse, aiming to enhance data analysis and decision-making for businesses with limited resources.

By Imee Dequito • 3 min read • Tue, 10th Sep 2024
Newgen Software debuts NewgenONE Marvin APEX Edition
Digital Transformation

Newgen Software debuts NewgenONE Marvin APEX Edition

Newgen Software has launched the NewgenONE Marvin APEX Edition, a GenAI-assisted low-code platform designed to boost enterprise productivity and enhance customer engagement.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024

Stories from Other Regions

Customer engagement stories

Synergy approved for NZ Govt supplier marketplace Pae Hokohoko
Customer Experience

Synergy approved for NZ Govt supplier marketplace Pae Hokohoko

Synergy Enterprise Solutions joins Pae Hokohoko, enhancing New Zealand government services with advanced CX solutions through its Zendesk partnership.

By Melania Watson • 2 min read • Tue, 24th Sep 2024
Sinch & Singtel partner to launch RCS messaging in Singapore
Customer Experience

Sinch & Singtel partner to launch RCS messaging in Singapore

Sinch and Singtel have launched Singapore's first RCS Business Messaging service, revolutionising customer engagement with secure and interactive branded messages.

By Imee Dequito • 3 min read • Wed, 18th Sep 2024
AI boosts retail efficiency ahead of crucial festive season
Customer Experience

AI boosts retail efficiency ahead of crucial festive season

DeepL's latest white paper reveals how Language AI can reshape retail, boosting productivity and revenue ahead of Singapore's festive shopping season.

By Kaleah Salmon • 3 min read • Tue, 17th Sep 2024
Enhancing customer loyalty: Key advantage for mid-size retailers
Customer Experience

Enhancing customer loyalty: Key advantage for mid-size retailers

Mid-size retailers can boost customer retention and long-term growth through innovative, secure loyalty programs, according to Loyalty Now CEO Anurag Vasisth.

By Melania Watson • 4 min read • Wed, 11th Sep 2024
Helia partners with Informatica to enhance data governance
Digital Transformation

Helia partners with Informatica to enhance data governance

Helia partners with Informatica to implement the IDMC platform, aiming to expedite claims processing and boost data governance amidst rising living costs.

By Melania Watson • 3 min read • Tue, 10th Sep 2024
Square introduces self-serve kiosk for hospitality businesses
Customer Experience

Square introduces self-serve kiosk for hospitality businesses

Amid staffing woes, Square debuts Square Kiosk to boost hospitality businesses' efficiency with seamless self-serve ordering, enhancing customer experiences.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
Kudosity names Mitch Powell Director for Asia amid expansion
Customer Experience

Kudosity names Mitch Powell Director for Asia amid expansion

Kudosity appoints Mitch Powell as Director for Asia, aligning with the global launch of its unified platform, aiming at robust expansion in Asia from its Singapore base.

By Imee Dequito • 3 min read • Mon, 2nd Sep 2024
Manhattan Associates unveils AI innovations at Melbourne event
Customer Experience

Manhattan Associates unveils AI innovations at Melbourne event

Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024