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Customer engagement Stories - Page 47

Global Stories

Customer engagement stories

Hexaware launches AI app for eCommerce product descriptions
Digital Transformation

Hexaware launches AI app for eCommerce product descriptions

Hexaware's new Gen AI App, now available on AWS Marketplace, helps eCommerce retailers automate product descriptions and boost customer engagement through AI.

By Catherine Knowles • 3 min read • Mon, 15th Jul 2024
Goodman Group appoints Giles Proctor as VP of Data Centres
Hyperscale

Goodman Group appoints Giles Proctor as VP of Data Centres

Goodman Group names Giles Proctor as VP of Data Centres, leveraging his 25 years of expertise to enhance customer engagement and bolster global infrastructure.

By Imee Dequito • 2 min read • Fri, 5th Jul 2024
Amperity honoured by Databricks for customer data solutions
Unified Communications

Amperity honoured by Databricks for customer data solutions

Amperity has won Databricks' Communications, Media and Entertainment Partner of the Year Award, recognising their exceptional work in enhancing customer data management and revenue generation for brands like Paramount and Vail Resorts.

By Sean Mitchell • 3 min read • Fri, 14th Jun 2024
Sendbird launches advanced AI chatbot for Shopify merchants
Customer Experience

Sendbird launches advanced AI chatbot for Shopify merchants

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

By Kaleah Salmon • 3 min read • Fri, 14th Jun 2024
SAP Emarsys launches AI-driven tools in latest update
Customer Experience

SAP Emarsys launches AI-driven tools in latest update

SAP Emarsys unveils its latest update, integrating AI-driven tools like AI Subject Line Generator and AI Product Finder to bolster marketing campaigns.

By Catherine Knowles • 3 min read • Fri, 14th Jun 2024

Stories from Other Regions

Customer engagement stories

CommBank app adds travel booking & car buying services
Customer Experience

CommBank app adds travel booking & car buying services

CommBank's app now includes Travel Booking and car buying services as it aims to enhance digital engagement among its 8.5 million active users.

By Kaleah Salmon • 3 min read • Thu, 11th Jul 2024
SleekFlow appoints Gao Lei as new CTO to drive tech strategy
EduTech

SleekFlow appoints Gao Lei as new CTO to drive tech strategy

Singapore-based SleekFlow has named Gao Lei, former LinkedIn China CTO, as its new Chief Technology Officer to spearhead tech transformation and innovation.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
MoEngage launches platform for Australian financial services
Fintech

MoEngage launches platform for Australian financial services

MoEngage launches a new platform in Australia, aimed at helping financial institutions tackle inefficiencies and deliver personalised customer experiences in real time.

By Kaleah Salmon • 3 min read • Tue, 9th Jul 2024
Canon celebrates major success at drupa 2024 in Düsseldorf
Customer Experience

Canon celebrates major success at drupa 2024 in Düsseldorf

Canon triumphs at drupa 2024, surpassing sales targets despite fewer visitors. The Core exhibit captivates 6,000+ guests with immersive printing innovations.

By Catherine Knowles • 4 min read • Mon, 8th Jul 2024
KPMG Australia shortlisted for 2024 Microsoft global awards
Customer Experience

KPMG Australia shortlisted for 2024 Microsoft global awards

KPMG Australia has been shortlisted in two categories for the 2024 Microsoft Partner of the Year Awards, celebrating its innovation in AI and nonprofit services.

By Kaleah Salmon • 3 min read • Wed, 3rd Jul 2024
AI regulation concerns hinder UK business adoption, survey says
DevOps

AI regulation concerns hinder UK business adoption, survey says

A Freshworks survey reveals 35% of UK businesses see unclear AI regulations as a major barrier to adoption despite acknowledged productivity gains.

By Sean Mitchell • 3 min read • Fri, 28th Jun 2024
Cegid integrates generative AI into retail solutions
Digital Transformation

Cegid integrates generative AI into retail solutions

Cegid integrates generative AI into its Cegid Retail solutions, showcased at Cegid Connections Retail in Rome, aiming to transform retail with intelligent agents.

By Catherine Knowles • 3 min read • Thu, 20th Jun 2024
Blue Connections IT centralises pre-sales team to improve service
Customer Experience

Blue Connections IT centralises pre-sales team to improve service

Blue Connections IT has centralised its pre-sales team to enhance operations, ensuring customers receive consistent, comprehensive support and improved service.

By Sean Mitchell • 3 min read • Wed, 19th Jun 2024
Clicks, customers, and ROI: Harnessing the power of multichannel marketing
Customer Experience

Clicks, customers, and ROI: Harnessing the power of multichannel marketing

In the face of economic uncertainty and global competition, retailers are turning to multichannel marketing to engage customers, boost sales, and enhance ROI.

By Simon Le Grand • 4 min read • Wed, 19th Jun 2024
Leveraging loyalty: How are retailers approaching retention in 2024?
Customer Experience

Leveraging loyalty: How are retailers approaching retention in 2024?

Retailers are wrestling with economic pressures and global competition; leveraging loyalty programs has emerged as a crucial strategy to retain customers and boost sales in 2024.

By Karlie Taylor • 4 min read • Tue, 18th Jun 2024
Acxiom launches Axcelerate toolkit for Google Cloud users
Customer Experience

Acxiom launches Axcelerate toolkit for Google Cloud users

Acxiom has launched Axcelerate, a toolkit designed to help businesses transform raw data into actionable insights via Google Cloud.

By Shannon Williams • 2 min read • Fri, 14th Jun 2024
Bank of China & Cogo launch new carbon tracking app
Unified Communications

Bank of China & Cogo launch new carbon tracking app

Bank of China (Hong Kong) has launched a feature allowing customers to track carbon emissions via spending, thanks to a new partnership with fintech firm Cogo.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
UK consumers expect online retail to match in-store CX
Customer Experience

UK consumers expect online retail to match in-store CX

Coveo's 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024