TechDay US - America's technology news network

Customer engagement Stories - Page 50

Global Stories

Customer engagement stories

Brands struggling with first-party data strategies
Customer Experience

Brands struggling with first-party data strategies

A new study reveals major shortcomings in brands' first-party data strategies, limiting customer experience personalisation amid evolving privacy norms.

By Shannon Williams • 3 min read • Thu, 4th Apr 2024
Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Customer Experience

Twilio unveils Unified Profiles & Agent Copilot for customised interactions

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

By Tom Raynel • 3 min read • Thu, 28th Mar 2024
Adobe enhances Experience Cloud for optimised customer engagement
Customer Experience

Adobe enhances Experience Cloud for optimised customer engagement

Adobe boosts its Experience Cloud line with enhanced functionalities, empowering brands to optimise customer engagement through data-unified, personalised cross-channel journeys.

By Tom Raynel • 3 min read • Wed, 27th Mar 2024
Volvo Cars partners with TDCX to bolster digital customer experience
Customer Experience

Volvo Cars partners with TDCX to bolster digital customer experience

Volvo Cars joins forces with digital solutions provider TDCX to enhance digital customer service amid findings that fewer than 1 in 10 Europeans are happy with car brands' tech offerings.

By Kaleah Salmon • 3 min read • Wed, 27th Mar 2024
Austin Group bolsters partnership with SAP Emarsys
Customer Experience

Austin Group bolsters partnership with SAP Emarsys

The Austin Group amplifies commitment to improved customer experience via an extended partnership with SAP Emarsys, yielding significant growth in Gazman's email revenue.

By Tom Raynel • 3 min read • Mon, 25th Mar 2024
Infosys & PIL form strategic tech partnership for digital transformation
Digital Transformation

Infosys & PIL form strategic tech partnership for digital transformation

Global digital services leader, Infosys, joins forces with shipping titan Pacific International Lines to accelerate digitalisation, modernise customer portal and enact transformative changes across the logistics sphere.

By Tom Raynel • 3 min read • Mon, 25th Mar 2024
Lifecycle Software unveils NEXUS for swift, efficient MVNO launch
Customer Relationship Management

Lifecycle Software unveils NEXUS for swift, efficient MVNO launch

Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024
Monday.com expands APJ team with key appointments
Unified Communications

Monday.com expands APJ team with key appointments

Work operating system monday.com boosts APJ team with key appointments, inducting Diana Terry as Head of Solution Engineering APJ and Elian Priel as Customer Success Lead APJ.

By Imee Dequito • 3 min read • Fri, 15th Mar 2024
SAP Emarsys 2024 update boosts AI-driven, omnichannel campaigns
DataCentre infrastructure

SAP Emarsys 2024 update boosts AI-driven, omnichannel campaigns

SAP Emarsys reveals upgrades to boost personalised customer engagement, testing LinkedIn integration and enhancing AI capabilities while focusing on Omnichannel Excellence, Marketer Intelligence, and a Composable, Extensible Platform.

By Kaleah Salmon • 3 min read • Thu, 14th Mar 2024
IWD 2024: Who defines you as a woman
Customer Experience

IWD 2024: Who defines you as a woman

On International Women's Day 2024, a veteran female leader in tech argues that a woman's identity is self-defined, despite persistent prejudice in male-dominated industries.

By Kam Kaila • 6 min read • Thu, 7th Mar 2024
SAS named leader in Forrester Wave for real-time interaction management
Customer Experience

SAS named leader in Forrester Wave for real-time interaction management

SAS Customer Intelligence 360 achieves top status in The Forrester Wave: Real-Time Interaction Management, Q1 2024, reinforcing its crucial role in delivering hyper-personalised customer experiences.

By Tom Raynel • 3 min read • Mon, 4th Mar 2024
Shira Bar Yosef on gender disparity in cybersecurity
Unified Communications

Shira Bar Yosef on gender disparity in cybersecurity

Ahead of International Women's Day, Claroty CCO, Shira Bar Yosef highlights the gender disparity in cybersecurity and technology.

By Tom Raynel • 3 min read • Fri, 1st Mar 2024
The strategic imperative of integrating offline and online channels
Customer Experience

The strategic imperative of integrating offline and online channels

Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.

By Vipul Aggarwal • 6 min read • Thu, 29th Feb 2024
Four enterprise mobility trends shaping 2024
Software-as-a-Service

Four enterprise mobility trends shaping 2024

Enterprise mobility in 2024 will be driven by the integration of IoT, enhanced mobile security measures, the rise of edge computing, and the use of augmented reality in operations.

By Frank Baldrighi • 4 min read • Thu, 15th Feb 2024

Stories from Other Regions

Customer engagement stories

Logicalis Australia appoints Baden Graco as Head of Transformation Services
Digital Transformation

Logicalis Australia appoints Baden Graco as Head of Transformation Services

Logicalis Australia bolsters its digital transformation services strategy with the appointment of Baden Graco as Head of Transformation Services, leveraging his 13-year industry experience.

By Imee Dequito • 3 min read • Wed, 3rd Apr 2024
Oracle shows new generative AI for Fusion Cloud Applications Suite
Customer Experience

Oracle shows new generative AI for Fusion Cloud Applications Suite

Oracle debuts generative AI features designed to enhance decision-making and user experiences across its Fusion Cloud Applications Suite, showcased at Oracle CloudWorld London.

By Sean Mitchell • 3 min read • Thu, 14th Mar 2024
Australia Post signs digital transformation deal with Salesforce
Customer Relationship Management

Australia Post signs digital transformation deal with Salesforce

Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.

By Sean Mitchell • 3 min read • Thu, 29th Feb 2024
AI ethics take centre stage at World Economic Forum
Customer Experience

AI ethics take centre stage at World Economic Forum

AI regulation will likely vary - with some aspects being vital and others possibly being more adaptable to enable AI's massive potential fully.

By Shannon Williams • 3 min read • Wed, 14th Feb 2024