TechDay US - America's technology news network

Customer engagement Stories - Page 52

Global Stories

Customer engagement stories

Revenue Grid unveils AI-driven sales efficiency enhancements in Winter '23 release
Data Analytics

Revenue Grid unveils AI-driven sales efficiency enhancements in Winter '23 release

Revenue Grid increases sales efficiency with AI-driven enhancements in its Winter 23 release, including improved data capture and streamlined workflows.

By Catherine Knowles • 3 min read • Wed, 20th Dec 2023
Cognizant acquires Thirdera to expand ServiceNow capabilities
Customer Experience

Cognizant acquires Thirdera to expand ServiceNow capabilities

Cognizant has purchased ServiceNow elite partner Thirdera, boosting its presence in the AI-driven automation sector.

By Imee Dequito • 2 min read • Mon, 18th Dec 2023
Verint leads in Conversational AI according to Opus Research report
Unified Communications

Verint leads in Conversational AI according to Opus Research report

Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Unified Communications

Ecosystm & Verint Playbook highlights wider scope needed for CX strategies

New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.

By Sean Mitchell • 2 min read • Tue, 12th Dec 2023
Deposco unveils top eCommerce & retail trends for 2024
Customer Experience

Deposco unveils top eCommerce & retail trends for 2024

Deposco Europe's Will Lovatt predicts 'zero consumer' behaviour, eCommerce growth, social media impact and tech advancements will dominate 2024 retail trends.

By Shannon Williams • 2 min read • Thu, 7th Dec 2023
Tanium appoints Nick Lim as new Vice President for APAC region
Customer Experience

Tanium appoints Nick Lim as new Vice President for APAC region

Endpoint security firm Tanium appoints Nick Lim as VP for the APAC region, strengthening its growth and customer engagement.

By Imee Dequito • 2 min read • Wed, 6th Dec 2023
Steven Hua joins ControlUp as Chief Marketing Officer to boost global growth
Software-as-a-Service

Steven Hua joins ControlUp as Chief Marketing Officer to boost global growth

ControlUp appoints Steven Hua, a seasoned marketer, as Chief Marketing Officer to accelerate its global customer acquisition and growth strategy.

By Imee Dequito • 2 min read • Wed, 6th Dec 2023
MongoDB introduces Atlas Vector Search & Search Nodes for next-gen applications
Data Analytics

MongoDB introduces Atlas Vector Search & Search Nodes for next-gen applications

MongoDB rolls out Atlas Vector Search and Search Nodes, aiming to assist organisations in building and scaling advanced applications.

By Kaleah Salmon • 3 min read • Tue, 5th Dec 2023
Cevo gains AWS Resilience Competency enhancing system resilience services
Hyperscale

Cevo gains AWS Resilience Competency enhancing system resilience services

Cloud consulting partner, Cevo, has achieved AWS Resilience Competency in Resilience Design and Operations, enhancing system resilience services.

By Kaleah Salmon • 3 min read • Fri, 1st Dec 2023
IDC predicts surge in AI investments and global adoption by 2024
Customer Experience

IDC predicts surge in AI investments and global adoption by 2024

IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023
WPP & Sprinklr join forces to boost personalised customer experiences
Data Analytics

WPP & Sprinklr join forces to boost personalised customer experiences

WPP partners with Sprinklr to utilise AI in delivering personalised customer experiences, heralding a new era in engagement.

By Kaleah Salmon • 3 min read • Tue, 21st Nov 2023
Fidelity Apps to revolutionise Aussie holiday shopping with VR platform
Customer Experience

Fidelity Apps to revolutionise Aussie holiday shopping with VR platform

Tech entrepreneur, Jackson Meyer, aims to transform festive shopping with cutting-edge VR platform, Fidelity Apps.

By Sean Mitchell • 3 min read • Mon, 20th Nov 2023
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Data Analytics

Messaging tech pioneer Known rebrands as Kudosity in strategic shift

Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.

By Imee Dequito • 3 min read • Thu, 16th Nov 2023
Linnworks appoints Georgia Leybourne as Chief Marketing Officer
Customer Experience

Linnworks appoints Georgia Leybourne as Chief Marketing Officer

Linnworks, a leading provider of inventory and warehouse management solutions, has appointed Georgia Leybourne as its new CMO.

By Imee Dequito • 2 min read • Thu, 16th Nov 2023

Stories from Other Regions

Customer engagement stories

Lalamove boosts sales and customer engagement with Freshworks tools
Digital Transformation

Lalamove boosts sales and customer engagement with Freshworks tools

Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023
Generali Thailand cuts application development costs by 12% with CAST software
Digital Transformation

Generali Thailand cuts application development costs by 12% with CAST software

Generali Thailand sees a 12% reduction in application development and maintenance costs, courtesy of CAST Imaging software.

By Imee Dequito • 2 min read • Mon, 20th Nov 2023
Last Yard secures Amazon Web Services Retail Competency status
Hyperscale

Last Yard secures Amazon Web Services Retail Competency status

Perth-based Last Yard announced it has earned Amazon Web Services (AWS) Retail Competency status, positing it as a leader in retail software provision.

By Kaleah Salmon • 3 min read • Fri, 17th Nov 2023
John Clarke, Joins Netcall as Head of Client Solutions - Health
Unified Communications

John Clarke, Joins Netcall as Head of Client Solutions - Health

Health tech firm Netcall hires ex-CIO John Clarke to lead client solutions, aiding NHS digital transformation.

By Sean Mitchell • 2 min read • Fri, 17th Nov 2023