Customer engagement Stories - Page 55

Global Stories

Customer engagement stories

ExtraHop appoints Sylvia Go as APJ Channel Director

ExtraHop hires Sylvia Go as AVP Channel, APAC & Japan to develop innovative programs to strengthen their channel sales strategy in the region.

By Sean Mitchell • 2 min read • Wed, 8th Mar 2023

Enterprise Content Management

eCommerce perceived and real user needs differ: Storyblok

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.

By Gaurav Sharma • 3 min read • Wed, 1st Mar 2023

Unified Communications

IFS appoints Vijay Jaswal as CTO for APJ & MEA

IFS appoints Vijay Jaswal as CTO for APJ and MEA to streamline customer interactions and demonstrate marketing capabilities. #cloudcomputing #technology.

By Sean Mitchell • 2 min read • Mon, 20th Feb 2023

Unified Communications

Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer

Australian telco Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer to drive business growth and foster internal career development.

By Sean Mitchell • 2 min read • Mon, 20th Feb 2023

Digital Transformation

Red Hat announces new ANZ Regional VP & General Manager

Red Hat appoints Enzo Compagnoni, ANZ Senior Director for Enterprise Sales, as ANZ Regional VP & GM to lead the business, drive digital transformation.

By Zach Thompson • 2 min read • Fri, 20th Jan 2023

Data Analytics

Supara uses Freshworks for customer support to aid eCommerce

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023

Customer Experience

Anchora becomes first APAC company to use new Adobe offering

Marketing technology consultancy, Anchora, has become the first company in Asia Pacific to use the brand new Adobe Journey Optimiser (AJO).

By Zach Thompson • 3 min read • Tue, 13th Dec 2022

Platform-as-a-Service

Customer engagement platform MoEngage gains entry in ANZ

MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.

By Gaurav Sharma • 4 min read • Fri, 25th Nov 2022

Data Analytics

Talend appoints Casey George as Chief Revenue Officer

Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.

By Zach Thompson • 2 min read • Fri, 11th Nov 2022

Crypto

Video: 10 Minute IT Jams - Introducing Loyalty Now

Anurag Vasisth joins us to share more about Loyalty Now, its offerings, and the company's infrastructure in Asia Pacific.

By Zach Thompson • 5 min read • Tue, 8th Nov 2022

Customer Experience

Chargeback911 appoints Pelwasha Faquiryan as Chief Growth Officer

Chargeback911 appoints Pelwasha 'Pel' Faquiryan as Chief Growth Officer. Faquiryan will focus on enhancing Chargebacks911's long-term performance.

By Nadine Rogers • 2 min read • Fri, 21st Oct 2022

Customer Experience

ONGO appoints Aye Myat Khine as CEO

Amy Myat Khine appointed as CEO of ONGO, the largest digital payment platform for businesses in Myanmar, succeeding Allen Gilstrap.

By Zach Thompson • 2 min read • Fri, 16th Sep 2022

Digital Transformation

Yubico appoints Selina Goh & Derix Suartyo as ASEAN regional sales director & ASEAN solutions engineering lead

Yubico hires Selina Goh and Derix Suartyo in roles to support strategic growth in APAC; both bring extensive experience in cybersecurity and IT infrastructure.

By Zach Thompson • 2 min read • Fri, 29th Jul 2022

Stories from Other Regions

Customer engagement stories

Customer Experience

The progressive evolution of the eCommerce experience

Shopping is not solely the purchase of a good but involves an attachment to the product, a secret weapon for the informed retailer armed with shoppable video.

By Claire McHugh • 5 min read • Tue, 7th Mar 2023

Data Analytics

New Zealand's eCommerce sector lags in customer experience

A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.

By Gaurav Sharma • 3 min read • Thu, 5th Jan 2023

Unified Communications

DXC Technology opens customer engagement centre in Sydney

Purpose-built drop-in space will focus on much-needed in-person customer collaboration and set a blueprint for hybrid modern workplaces.

By Shannon Williams • 3 min read • Fri, 9th Dec 2022

Data Analytics

Nuix appoints Jason Wilson as Chief Product Officer on the Leadership Team

Nuix hires Jason Wilson as CPO responsible for product strategy and roadmap, with extensive experience in product leadership roles. #Nuix #productstrategy.

By Nadine Rogers • 1 min read • Fri, 21st Oct 2022