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Customer service Stories - Page 13

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Customer service stories

CTERA links file data to n8n automation for AI use
Software-as-a-Service

CTERA links file data to n8n automation for AI use

Enterprise users can now feed governed file content into automated and AI workflows without custom code, reducing engineering overhead.

By Sean Mitchell • 4 min read • Wed, 17th Jun 2026
Travel costs fuel surge in bank-led payment disputes
Data Analytics

Travel costs fuel surge in bank-led payment disputes

Rising fares and disruption are pushing more travellers to dispute payments through banks, putting travel merchants under heavier refund pressure.

By Karen Joy Bacudo • 4 min read • Wed, 17th Jun 2026
Aryza partners with Nucleo on UK & Ireland rollout
Data Protection

Aryza partners with Nucleo on UK & Ireland rollout

Financial services and other regulated firms gain local support to deploy Aryza software faster as Nucleo becomes its UK and Ireland partner.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 16th Jun 2026
Dr. Wolff taps THG Fulfil for UK and US D2C expansion
Digital Transformation

Dr. Wolff taps THG Fulfil for UK and US D2C expansion

The move gives the German group a single provider for payments, tax, warehousing and delivery as it expands direct sales in Britain and America.

By Sean Mitchell • 4 min read • Tue, 16th Jun 2026
8x8 boosts workforce management adoption with free tools
Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026
OpenAI & Oracle to offer models on OCI Marketplace
Software-as-a-Service

OpenAI & Oracle to offer models on OCI Marketplace

Oracle cloud users will be able to charge eligible OpenAI model and Codex usage to existing Universal Credits within weeks.

By Mark Tarre • 3 min read • Fri, 12th Jun 2026
Tech Data & AnywhereNow team up for ANZ Microsoft Teams
Software-as-a-Service

Tech Data & AnywhereNow team up for ANZ Microsoft Teams

Channel partners in Australia and New Zealand gain Microsoft Teams-based customer service tools, as Tech Data adds AnywhereNow to its portfolio.

By Sofiah Nichole Salivio • 4 min read • Fri, 12th Jun 2026
Sprinklr launches LLM Insights to track AI brand visibility
Customer Experience

Sprinklr launches LLM Insights to track AI brand visibility

Brands risk being misdescribed in AI answers as generative search reshapes discovery, prompting Sprinklr to add monitoring inside Insights.

By Sofiah Nichole Salivio • 4 min read • Thu, 11th Jun 2026
Ventia teams with OpenAI on AI rollout for field staff
Digital Transformation

Ventia teams with OpenAI on AI rollout for field staff

More than 15,000 Ventia field workers could gain AI tools to cut admin and speed decisions as the services group tests OpenAI pilots.

By Sean Mitchell • 3 min read • Thu, 11th Jun 2026
Genesys Cloud ARR hits USD $2.8 billion as AI demand rises
Software-as-a-Service

Genesys Cloud ARR hits USD $2.8 billion as AI demand rises

Rising enterprise spending on AI helped push Genesys Cloud annual recurring revenue to USD $2.8 billion, with international sales nearing 45%.

By Sofiah Nichole Salivio • 4 min read • Thu, 11th Jun 2026
Kyndryl launches AI orchestration for enterprise workflows
Hybrid Cloud

Kyndryl launches AI orchestration for enterprise workflows

Many firms are still stuck in AI pilot purgatory, and Kyndryl's new orchestration tool aims to move projects into day-to-day operations.

By Sofiah Nichole Salivio • 4 min read • Thu, 11th Jun 2026

Stories from Other Regions

Customer service stories

Australian firms shift core functions to offshore GCCs
Data Analytics

Australian firms shift core functions to offshore GCCs

Skills shortages and higher costs are pushing Australian companies to use offshore centres for HR, payroll, finance and technology.

By Sofiah Nichole Salivio • 4 min read • Wed, 17th Jun 2026
Paramount Liquor launches Adobe Commerce ordering platform
Software-as-a-Service

Paramount Liquor launches Adobe Commerce ordering platform

The shift should cut manual ordering errors for 15,000 hospitality customers while making 250 million price points visible online.

By Sofiah Nichole Salivio • 4 min read • Wed, 17th Jun 2026
Australian firms roll back AI agents over governance
Software-as-a-Service

Australian firms roll back AI agents over governance

Governance failures have forced most Australian enterprises to pull back customer-facing AI agents, even as spending plans and deployments keep rising.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 17th Jun 2026
Customers lose trust in AI in regulated industries
Data Protection

Customers lose trust in AI in regulated industries

Consumer patience is thinning, with Australian customers most likely to walk away when poor communications or clumsy data capture erode trust.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 17th Jun 2026
Only 10% of Australian workers say AI runs core processes
Digital Transformation

Only 10% of Australian workers say AI runs core processes

Most firms are still trialling AI at the edges, leaving executives under pressure to prove productivity gains from technology spend.

By Mark Tarre • 5 min read • Tue, 16th Jun 2026
Why is Webex becoming the AI execution layer for work?
Software-as-a-Service

Why is Webex becoming the AI execution layer for work?

Firms using embedded AI in meetings and messaging are already cutting admin, speeding decisions and improving customer response times.

By Will Morey • 4 min read • Mon, 15th Jun 2026