Customer service stories - Page 19

Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.

Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.

By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.

Most business leaders expect to adopt generative AI within the next three years to enhance productivity and customer service.

TCF Telecommunications Dispute Resolution appoints Barry Jordan as chair of new-look board overseeing revamped dispute resolution scheme.

Australians prefer traditional banks over digital-only, in large part due to the ability to speak to a bank teller face-to-face.

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.

SolarWinds announces it’s adding transformative artificial intelligence and machine learning capabilities to its IT service management solutions.

The company has implemented multiple SAP solutions, including SAP S/4HANA Private Cloud Edition, across its ANZ, Hawaii and California operations.

VikingCloud, a provider of cybersecurity and compliance solutions, has appointed Jim Burke as CEO to aid growth and strengthen its unified technology platform.

TripleLift, a digital media platform, appoints Amazon Ads veteran, Ed Dinichert, as its new Chief Revenue Officer to enhance advertising across every platform.

Sky has appointed Jennifer Sepull as their new Chief Technology Officer, as the company continues to expand their digital capabilities.

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

Adelaide-based data intelligence firm Frisk appoints Cathy Daniels as Head of Delivery, aiming to drive strategic outcomes and exceptional customer service.

Oracle and Uber have announced a seven-year cloud partnership to accelerate innovation, help deliver new products to market, and drive increased profitability.

Hornetsecurity appoints Irvin Shillingford as Regional Manager for Northern Europe, aiming to increase product availability and limit cyber threats.

Cognizant appoints Rob Marchiori as Country Leader in Australia to innovate and execute strategies, driving growth for the company's Australia business.