Customer service stories - Page 20

Cybersecurity expert joins e2e-assure as its new CCO
Tue, 17th Jan 2023
#
edutech
#
advanced persistent threat protection
#
partner programmes
Cybersecurity expert Tim Anderson becomes new CCO of e2e-assure with overall responsibility for commercial strategy, sales, and business growth.

Human service, AI and analytics top contact centre trends
Fri, 6th Jan 2023
#
uc
#
data analytics
#
ai
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

New Zealand’s eCommerce sector lags in customer experience
Thu, 5th Jan 2023
#
data analytics
#
cx
#
martech
A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.
.webp)
New Marketing Head at AI platform Ambit
Fri, 9th Dec 2022
#
uc
#
cx
#
martech
Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.

Exclusive: IPI edges out competition with compliance solutions
Wed, 23rd Nov 2022
#
risk & compliance
#
hybrid & remote work
#
cloud services
IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
#
uc
#
contact centre
#
customer service
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

TripleLift appoints Dave Clark as CEO
Fri, 7th Oct 2022
#
digital entertainment
#
software
#
video
Dave Clark named CEO of TripleLift, replacing Eric Berry. Clark brings over 2 decades of experience in ad tech, streaming, software and publishing.

Ambit appoints Richard Pratley as General Manager of Sales
Fri, 30th Sep 2022
#
uc
#
ai agents
#
capital
Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.

Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
#
crm
#
martech
#
open source
Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.

Customer service agents don't want to return to contact centres
Wed, 22nd Jun 2022
#
crm
#
uc
#
martech
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.

New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
#
crm
#
uc
#
martech
Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.

Chatbots gaining momentum in customer service space
Wed, 15th Jun 2022
#
crm
#
uc
#
martech
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.

Finance is on a new footing to improve internal customer service
Mon, 13th Jun 2022
#
crm
#
fintech
#
martech
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.

Workplace tech critical for 74% of frontline employees - report
Mon, 13th Jun 2022
#
crm
#
martech
#
customer service
New research reveals that 74% of frontline employees in Australia believe technology plays a critical role in customer service.

The importance of service level management to customer experience
Fri, 27th May 2022
#
crm
#
devops
#
cx
Rising costs and staffing shortages are putting pressure on tech talent, but automation could alleviate the burden for site reliability engineers.

LoopMe appoints Daisuke Shigeishi as head of digital partnerships
Fri, 20th May 2022
#
customer service
#
job moves
#
loopme
LoopMe expands its team with four senior hires in APAC, including Daisuke Shigeishi as head of digital partnerships and Georgia Watson as senior sales director.

Sepura appoints Rob Merrick as Broadband Products business development manager
Fri, 20th May 2022
#
customer service
#
job moves
#
sepura
Sepura hires Rob Merrick as Broadband Products business development manager to grow their presence in the evolving LTE market space.
.webp)
Danfoss appoints Rick Sporrer as Danfoss North America president
Fri, 13th May 2022
#
customer service
#
leadership
#
sales
Rick Sporrer appointed as President of Danfoss North America, replacing John Galyen who is retiring after 15 years.

Danfoss appoints Rick Sporrer as Regional president
Fri, 13th May 2022
#
customer service
#
leadership
#
growth
Danfoss North America's president, John Galyen, has retired and will be replaced by America sales VP, Rick Sporrer from 1 July.

Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
#
crm
#
martech
#
hcm
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.