TechDay US - America's technology news network

Customer service stories - Page 20

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Cybersecurity expert joins e2e-assure as its new CCO
Tue, 17th Jan 2023
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edutech
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advanced persistent threat protection
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partner programmes
Cybersecurity expert Tim Anderson becomes new CCO of e2e-assure with overall responsibility for commercial strategy, sales, and business growth.
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Human service, AI and analytics top contact centre trends
Fri, 6th Jan 2023
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uc
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data analytics
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ai
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.
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New Zealand’s eCommerce sector lags in customer experience
Thu, 5th Jan 2023
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data analytics
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cx
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martech
A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.
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New Marketing Head at AI platform Ambit
Fri, 9th Dec 2022
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uc
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cx
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martech
Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.
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Exclusive: IPI edges out competition with compliance solutions
Wed, 23rd Nov 2022
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risk & compliance
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hybrid & remote work
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cloud services
IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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uc
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contact centre
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customer service
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
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TripleLift appoints Dave Clark as CEO
Fri, 7th Oct 2022
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digital entertainment
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software
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video
Dave Clark named CEO of TripleLift, replacing Eric Berry. Clark brings over 2 decades of experience in ad tech, streaming, software and publishing.
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Ambit appoints Richard Pratley as General Manager of Sales
Fri, 30th Sep 2022
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uc
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ai agents
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capital
Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.
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Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
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crm
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martech
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open source
Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.
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Customer service agents don't want to return to contact centres
Wed, 22nd Jun 2022
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crm
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uc
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martech
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
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New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
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crm
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uc
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martech
Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.
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Chatbots gaining momentum in customer service space
Wed, 15th Jun 2022
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crm
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uc
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martech
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
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Finance is on a new footing to improve internal customer service
Mon, 13th Jun 2022
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crm
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fintech
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martech
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.
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Workplace tech critical for 74% of frontline employees - report
Mon, 13th Jun 2022
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crm
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martech
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customer service
New research reveals that 74% of frontline employees in Australia believe technology plays a critical role in customer service.
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The importance of service level management to customer experience
Fri, 27th May 2022
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crm
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devops
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cx
Rising costs and staffing shortages are putting pressure on tech talent, but automation could alleviate the burden for site reliability engineers.
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LoopMe appoints Daisuke Shigeishi as head of digital partnerships
Fri, 20th May 2022
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customer service
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job moves
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loopme
LoopMe expands its team with four senior hires in APAC, including Daisuke Shigeishi as head of digital partnerships and Georgia Watson as senior sales director.
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Sepura appoints Rob Merrick as Broadband Products business development manager
Fri, 20th May 2022
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customer service
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job moves
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sepura
Sepura hires Rob Merrick as Broadband Products business development manager to grow their presence in the evolving LTE market space.
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Danfoss appoints Rick Sporrer as Danfoss North America president
Fri, 13th May 2022
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customer service
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leadership
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sales
Rick Sporrer appointed as President of Danfoss North America, replacing John Galyen who is retiring after 15 years.
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Danfoss appoints Rick Sporrer as Regional president
Fri, 13th May 2022
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customer service
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leadership
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growth
Danfoss North America's president, John Galyen, has retired and will be replaced by America sales VP, Rick Sporrer from 1 July.
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Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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hcm
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.