Customer service stories - Page 23
Vodafone New Zealand first Kiwi business to receive specialised AWS accreditation
Mon, 19th Apr 2021
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Vodafone New Zealand has been accepted into the Amazon Connect Service Delivery Program, making it the first business in Aotearoa to be awarded this status.
Why better API monitoring is critical for achieving quality customer service
Fri, 9th Apr 2021
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api
API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.
'Conversational service automation' firm Uniphore raises $140m
Fri, 9th Apr 2021
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Uniphore secures US$140m in funding to develop conversational service automation technologies and achieve 200% headcount growth.
Building a business case for observability
Wed, 3rd Mar 2021
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Investing in observability can help businesses deliver seamless customer experiences, but conveying its ROI is a challenge for CTOs.
Optus partners with Google Cloud to improve customer support capabilities
Sat, 23rd Jan 2021
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The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.
Citrix recognised in TSIA assisted support certifications
Tue, 19th Jan 2021
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virtualisation
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daas
TSIA names Citrix a recipient of Global Rated Outstanding Assisted Support certifications for its customer support excellence.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
EncompaaS brings on new chief customer officer as part of growth strategy
Wed, 23rd Dec 2020
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paas
EncompaaS, the cloud-based compliance platform, has appointed David Gould as chief customer officer, with an intention to boost the company’s global presence.
Adyen collaborates with Microsoft to accelerate payments innovation
Fri, 18th Dec 2020
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commerce systems
Adyen has expanded its collaboration with Microsoft with the intention of delivering network token optimisation.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Blue Prism launches Service Assist to empower contact centres
Fri, 9th Oct 2020
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Blue Prism introduces Service Assist, a new tool set to enhance call centre efficiency and customer satisfaction through automation and real-time insights.
The innumerable benefits of AI for businesses
Fri, 11th Sep 2020
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Artificial intelligence is revolutionizing industries, from finance to customer service. Discover the benefits it can bring to your business.
Avaya brings Device as a Service offering to more businesses around the world
Mon, 13th Jul 2020
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Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.
CareAR integrates AR support solution with ServiceNow
Tue, 30th Jun 2020
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ar, vr & metaverse
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
deVere responds to growing demand for fintech solutions with new app
Tue, 23rd Jun 2020
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fintech
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deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.
AI is powering a shift in digital customer engagement
Wed, 6th May 2020
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AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud launches COVID-19 rapid response programme
Thu, 9th Apr 2020
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Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
Vodafone urges customers to go digital, expects call times to increase
Tue, 24th Mar 2020
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Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.