Customer service stories - Page 27
Radical new features in the latest update to Salesforce
Fri, 21st Oct 2016
#
crm
#
data analytics
#
martech
With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.
Vodafone promises better customer service for all New Zealanders
Thu, 29th Sep 2016
#
crm
#
martech
#
commerce commission
Vodafone to enhance customer focus and service after complaints. Issues include charges, invoicing, and mobile plan confusion.
What does today's customer want? New study finds experience in ANZ is getting worse
Thu, 22nd Sep 2016
#
crm
#
uc
#
cx
You’d think that over time, we’d start getting better at the things we do. Apparently, that’s not the case for customer experience.
The changing customer demands non-traditional support channels
Mon, 19th Sep 2016
#
crm
#
cx
#
martech
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
What is this so called 'Age of the Customer?'
Thu, 1st Sep 2016
#
crm
#
data analytics
#
cx
CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.
How to get your execs and staff to embrace customer-centric cultures
Mon, 29th Aug 2016
#
crm
#
cx
#
martech
Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.
Six tips for developing successful voice of customer programs
Mon, 15th Aug 2016
#
crm
#
cx
#
martech
Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.
Squiz gives Vision Australia clearer view of information
Wed, 13th Jul 2016
#
it training
#
collaboration
#
email
A 'revitalised' intranet designed by Squiz is providing Vision Australia with improved customer service and greater collaboration between staff.
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Thu, 30th Jun 2016
#
crm
#
cx
#
martech
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
Aussie workers disinterested, survey finds
Wed, 22nd Jun 2016
#
it training
#
workplace
#
recruitment
New research has revealed Australian workers aren’t as engaged in the workplace as their employers would hope.
Sky TV 'revitalising' its back-office CRM and revenue streams
Fri, 17th Jun 2016
#
crm
#
martech
#
sky
Sky TV using Netcracker technology to upgrade its back-office customer relationship management and revenue streams.
CompTIA launches customer retention tool for MSPs
Wed, 1st Jun 2016
#
crm
#
martech
#
partner programmes
CompTIA launches Managed Services Client Lifecycle tool to help MSPs boost customer acquisition, retention, and growth.
Hospitals enhance staff productivity with new clinical smartphone
Mon, 30th May 2016
#
crm
#
cx
#
martech
Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.
LogMeIn expands omni-channel customer engagement
Mon, 30th May 2016
#
crm
#
cx
#
martech
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Air New Zealand's latest innovation is all about robots
Mon, 30th May 2016
#
crm
#
robots
#
martech
Air New Zealand is using robotic technology from Invert Robotics to remotely inspect its fleet of aircraft, ensuring safety for employees and customers.
Tecala brings on new Melbourne executive to support growth
Thu, 26th May 2016
#
crm
#
martech
#
customer service
Ryan Clements strengthens Tecala's Melbourne force, bolstering their surge in cloud and ICT services amidst expansion.
Poor customer service costing Aussie businesses $11 billion a year
Wed, 25th May 2016
#
crm
#
uc
#
cx
Aussie firms lose £11bn annually from shoddy service, with customer patience on the brink, NewVoiceMedia research reveals.
A happy customer: Conbrio solving problems with top-notch customer service
Mon, 23rd May 2016
#
crm
#
uc
#
martech
Kiwi tech company Conbrio, known for stellar customer service, has streamlined operations for Telnet, a leading NZ contact centre since 1996.
Local Melbourne business boosts customer service with online portal
Wed, 18th May 2016
#
crm
#
martech
#
customer service
Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.
Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
#
crm
#
data analytics
#
martech
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.