Customer service stories - Page 26
Health insurer nib trials AI customer service agent Frankie
Mon, 11th Sep 2017
#
crm
#
digital signage
#
martech
Frankie will be able to provide instant responses to a variety of common enquiries to nib’s new product range including benefits available.
Christchurch's Connexionz continues U.S expansion with new California office
Mon, 7th Aug 2017
#
data analytics
#
bi
#
big data
Christchurch's Connexionz boosts US presence, opens new California office amid growing demand for smart transport solutions.
Boost efficiency and customer service with the Zebra TC56
Mon, 7th Aug 2017
#
crm
#
martech
#
commerce systems
Today’s workers want a device that is every bit as contemporary and easy to use as the smartphone they use every day.
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Mon, 31st Jul 2017
#
crm
#
uc
#
data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
#
crm
#
uc
#
cx
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
Pegasystems announces AWS integration in customer service solution
Thu, 8th Jun 2017
#
crm
#
uc
#
hyperscale
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.
Photo gallery: Panasonic's top Australian channel partners crowned
Wed, 17th May 2017
#
edutech
#
partner programmes
#
panasonic
Total Communications has taken out Panasonic and CommsPlus Distribution's top partner awards, with Nexgen and Commander Centre among the winners.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
#
crm
#
uc
#
martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Auckland ISP sets up shop in provincial New Zealand
Tue, 9th May 2017
#
crm
#
martech
#
unlimited internet
Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
#
crm
#
martech
#
webinar
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
#
crm
#
cx
#
martech
Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
Artificial intelligence & voice data peers into sales performance
Tue, 18th Apr 2017
#
crm
#
martech
#
ai
Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.
MYOB teams up with Genesys to provide integrated customer service experience
Wed, 15th Feb 2017
#
crm
#
uc
#
fintech
MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.
INSIGHTS: Tips for transforming your customer experience
Mon, 13th Feb 2017
#
crm
#
cx
#
martech
Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.
Surprise surprise: NZ telcos need to up customer service game
Thu, 2nd Feb 2017
#
crm
#
uc
#
martech
The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.
Updated: What went down with Spark’s weekend outage
Tue, 31st Jan 2017
#
uc
#
personal computing devices
#
customers
Spark mobile and broadband services were down on Sunday, with widespread outages impacting some customers across the country.
Expert insights: How you can keep up with the new connected customer
Thu, 29th Dec 2016
#
crm
#
uc
#
cx
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Wed, 14th Dec 2016
#
crm
#
data analytics
#
martech
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
ANZ businesses missing the human touch in digital society, report finds
Mon, 14th Nov 2016
#
crm
#
martech
#
customer service
Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.
Bad customer service as a tool to distract from bad business
Wed, 9th Nov 2016
#
crm
#
cx
#
martech
Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.