Customer service stories - Page 32

Is your 0800 call wait costing more than you think? Absences in NZ call centres could inflate your phone bill dramatically.

Telcoinabox invests USD $2 million to centralise its support operations in Sydney, aiming for a 25% increase in service providers and greater efficiency.

Hitachi picks ex-Sun Storage and Systems Sales Specialist, Paul Lewer (pictured), to head up New Zealand sales.

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

Twitter is testing new features for businesses, including the ability to accept direct messages from anyone, according to Mashable.

The distributor has been recognised as a leading channel partner at Symantec's Inaugural APJ Partner Conference 2010.

Epicor Software has appointed Craig Charlton (pictured) to the new role of Vice President of Operations for the Asia Pacific region.

Oceanus UK has acquired Australian company Erilis to expand its global footprint and develop new business in Asia Pacific.

In a tale of neglected customer service, a bank's promise falls short, leaving a traveller stranded and a family distressed.

Mainfreight has overhauled its entire IT environment in China and Hong Kong and deployed a virtualisation solution from Citrix which supports 160 users.

Vodafone and Telecom have been ranked the worst ISPs in New Zealand by a Consumer survey, with only 57% and 63% satisfaction rates respectively.

Outsourcer base2 is helping customers with their ICT struggles through its managed service offerings. How did it all begin?.

Customer satisfaction is key to long-term business success. Discover why top companies focus on superior service over price cuts. Learn how to get started.

Union protesters disrupt Telecom AGM over Visionstream's new employment model; Northland customers face two-week delays for fault repairs, Auckland three days.

Economic indicators may have taken a turn for the worse but that’s no reason for it to affect the quality and best practice of the channel.

It’s been on the cards for months but as of this month Cellect, IT Wholesale and CDW have rebranded under the Cellnet banner.

Consider hiring students for real-world projects, like Hindin Communications did. CEO David Johnstone lauds the value and impact on their strategic growth.

Providing consistently good service is one of the cornerstone philosophies of Auckland-based distribution specialist Chillisoft.

Environmental and customer service excellence are the cornerstones of Albany-based Nutech IT Supplies’ business philosophy.