Customer service stories - Page 29
Zendesk adds customer service add-in to Outlook
Tue, 24th Nov 2015
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crm
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martech
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microsoft
Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.
Social customer care: Are you doing it right?
Mon, 16th Nov 2015
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crm
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martech
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social media
Aspect Software’s Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.
Custom apps 'transform' Harcourts Real Estate business
Fri, 13th Nov 2015
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apps
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productivity
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customer service
Custom apps have transformed business for Harcourts Real Estate, with the apps now winning recognition from Apple.
ITSM upgrades a necessity in the digital age
Fri, 16th Oct 2015
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crm
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martech
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digital arena
As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.
Zendesk launches predictive analytics feature for enterprise
Fri, 9th Oct 2015
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crm
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martech
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zendesk
Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.
It's official: Microsoft sets opening date for flagship Sydney store
Thu, 1st Oct 2015
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microsoft
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customer service
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westfield
Microsoft has unveiled the opening date for its Sydney flagship store, which will be one of the two biggest stores to date for the vendor.
Microsoft's answer to the changing nature of customer relationships
Fri, 25th Sep 2015
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crm
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martech
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microsoft
As the most comprehensive upgrade Dynamics CRM has seen, 2016 will include updates to enable greater intelligence, mobility, service and productivity.
Skinny Mobile wins customer service award
Mon, 21st Sep 2015
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crm
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uc
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martech
Skinny Mobile wins Technical Helpdesk Award at NZ CRM Awards, reflecting its commitment to excellent customer service.
APIs bring benefits to ANZ businesses, study finds
Thu, 17th Sep 2015
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crm
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martech
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iot
API adoption in Australia and New Zealand is increasing, bringing mobile app benefits, customer satisfaction and revenue.
Kaseya invests in customer success programme, hires new CCO
Thu, 13th Aug 2015
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crm
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martech
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it automation
Kaseya revamps customer success programme, announces Alex Cuevas as CCO; plans major investments in customer support.
Are apps the way of the future for small businesses?
Fri, 5th Jun 2015
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apps
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smb
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customer service
Small businesses expected to double their use of mobile apps, says Clutch survey. 15% already have one and 18% plan to develop one in 2015.
Top trends impacting the retail sector
Mon, 25th May 2015
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crm
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martech
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commerce systems
Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.
Identity access management: More than just security
Fri, 22nd May 2015
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crm
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martech
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iam
Identity and access management isn’t just about security; instead organisations are looking to IAM to help transform customer engagement.
Skinny knocks 2degrees out of top spot at Canstar Awards
Mon, 13th Apr 2015
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crm
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uc
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martech
Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.
Technology and broadband vital for Kiwi businesses
Thu, 9th Apr 2015
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uc
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it training
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healthtech
Of businesses using the internet, just under one-quarter used a fibre-optic connection for ultra-fast broadband in 2014.
iT360 and their weapon of choice for network security
Wed, 18th Mar 2015
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crm
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firewalls
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network infrastructure
In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.
Adapt your customer service strategies, or die.
Mon, 16th Mar 2015
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crm
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uc
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martech
The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.
Genesys increases focus on ANZ mid-market with cloud offerings
Tue, 10th Mar 2015
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crm
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uc
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martech
Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.
Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines
Tue, 20th Jan 2015
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crm
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uc
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martech
It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.
Zendesk takes customer service to apps and websites with Embeddables
Thu, 4th Dec 2014
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crm
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martech
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software development
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.