IT service management (ITSM) stories - Page 5
Can you manage?
Thu, 1st Jul 2010
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ird
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itsm
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partners
IT service management is vital for businesses, requiring CIOs to focus on people, processes, and technology for long-term success.
Conference packs four days into two
Tue, 13th Oct 2009
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uc
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contact centre
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itsm
Recession forces NZ Help Desks and ITSM and 13th Annual Contact Centre conferences to be scaled back to one day.
Service with a smile
Wed, 1st Jul 2009
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itsm
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it management
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incident management
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.