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Customer engagement Stories - Page 20

Global Stories

Customer engagement stories

Innovid unveils AI platform to unify & automate digital advertising
Customer Experience

Innovid unveils AI platform to unify & automate digital advertising

Innovid launches Innovid Orchestrator, an AI platform unifying creative, delivery, measurement and optimisation to automate digital advertising workflows.

By Sean Mitchell • 4 min read • Wed, 12th Nov 2025
Consilium unveils AI-powered customer experience platform for enterprises
Software-as-a-Service

Consilium unveils AI-powered customer experience platform for enterprises

Consilium launches AI-powered CX platform unifying voice, video, CRM and analytics, aiming to boost enterprise engagement and agent productivity worldwide.

By Melvin Hipolito • 2 min read • Tue, 11th Nov 2025
ECI launches AI Agent to streamline eCommerce operations & fraud detection
Digital Transformation

ECI launches AI Agent to streamline eCommerce operations & fraud detection

ECI launches an AI Agent within its EvolutionX platform to help eCommerce merchants streamline operations, boost revenue, and improve fraud detection in real time.

By Sean Mitchell • 3 min read • Fri, 7th Nov 2025
Expereo appoints Noel Hamill as Chief Marketing Officer to lead growth
Network Infrastructure

Expereo appoints Noel Hamill as Chief Marketing Officer to lead growth

Expereo appoints Noel Hamill as Chief Marketing Officer to spearhead global marketing and drive growth of its expereoOne Network-as-a-Service platform.

By Melvin Hipolito • 3 min read • Fri, 7th Nov 2025
How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025
B2B tech CMOs face pressure to prove ROI amid wider remits
Customer Experience

B2B tech CMOs face pressure to prove ROI amid wider remits

B2B technology CMOs face greater pressure to prove ROI amid wider roles, budget cuts, and rising AI use, reveals the CMO Survey 2025.

By Melvin Hipolito • 3 min read • Wed, 5th Nov 2025
Amperity introduces Real-Time Profiles for instant personalisation
Customer Experience

Amperity introduces Real-Time Profiles for instant personalisation

Amperity launches Real-Time Profiles, combining live activity with historical data to enable instant, personalised customer experiences across marketing and service.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025
Beyond the transaction: Top loyalty trends for 2026
Data Analytics

Beyond the transaction: Top loyalty trends for 2026

Loyalty experts in APAC predict 2026 will see AI-driven hyperpersonalisation, real-time offers, gamification, and seamless omnichannel experiences revolutionising customer loyalty.

By Staff Writer • 5 min read • Fri, 31st Oct 2025
Showpad & Bigtincan unite under new CEO to drive AI sales growth
Customer Experience

Showpad & Bigtincan unite under new CEO to drive AI sales growth

Showpad and Bigtincan have merged under new CEO Apratim Purakayastha to lead growth in AI-powered sales enablement across 50 countries.

By Sean Mitchell • 3 min read • Fri, 31st Oct 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
Paytronix unveils AI tool to boost hospitality marketing campaigns
Customer Experience

Paytronix unveils AI tool to boost hospitality marketing campaigns

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
QSIC expands APAC retail media team with Jaclyn Shaw appointment
Customer Experience

QSIC expands APAC retail media team with Jaclyn Shaw appointment

QSIC appoints Jaclyn Shaw as Retail Media Partnerships Lead for APAC amid rising demand for in-store retail media and business expansion in the region.

By Melvin Hipolito • 3 min read • Thu, 30th Oct 2025
Informatica unveils agentic AI updates to boost data trust & security
Unified Communications

Informatica unveils agentic AI updates to boost data trust & security

Informatica updates its Intelligent Data Management Cloud with new agentic AI features, enhancing data trust, security and automation for enterprises.

By Jed Nykolle Harme • 4 min read • Thu, 30th Oct 2025
Furniture retailers see 3D & AR overtaking traditional photos
Customer Experience

Furniture retailers see 3D & AR overtaking traditional photos

A Fixtuur study reveals 79% of furniture retailers now prefer 3D and AR over traditional photos, boosting sales and enhancing customer engagement online.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025
Teradata launches AI Services to help firms achieve real ROI
Data Analytics

Teradata launches AI Services to help firms achieve real ROI

Teradata unveils AI Services to help firms move AI from pilots to production, delivering clear ROI with expert guidance and sprint-based deployment.

By Melania Watson • 3 min read • Wed, 29th Oct 2025

Stories from Other Regions

Customer engagement stories

UK marketers struggle with brand differentiation as AI rises
Customer Experience

UK marketers struggle with brand differentiation as AI rises

Nearly a third of UK marketers find it tough to differentiate their brands amid rising competition and AI-generated content as 2026 approaches.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025
Kordia to deliver Dialpad's AI-powered contact centres locally
Unified Communications

Kordia to deliver Dialpad's AI-powered contact centres locally

Kordia is now a Managed Services Partner to deliver Dialpad's AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.

By Sean Mitchell • 3 min read • Mon, 3rd Nov 2025
UK businesses urged to blend agility & discipline for 2026 growth
Customer Experience

UK businesses urged to blend agility & discipline for 2026 growth

UK firms advised to combine agility and discipline in 2026 amid modest growth, tech advances, ESG focus, and evolving workforce and regulations.

By Shannon Williams • 5 min read • Thu, 30th Oct 2025