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Customer engagement Stories - Page 21

Global Stories

Customer engagement stories

IAG partners with Adobe to personalise insurance customer journeys
Data Analytics

IAG partners with Adobe to personalise insurance customer journeys

Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.

By Melania Watson • 3 min read • Thu, 23rd Oct 2025
UnifyApps secures USD $50 million to scale enterprise AI platform
Digital Transformation

UnifyApps secures USD $50 million to scale enterprise AI platform

UnifyApps raises USD $50 million to expand its AI platform, aiming to help firms scale enterprise AI with low-code solutions and new leadership.

By Jed Nykolle Harme • 4 min read • Thu, 23rd Oct 2025
PagerDuty appoints Callum Eade to accelerate APAC sales growth
Virtualisation

PagerDuty appoints Callum Eade to accelerate APAC sales growth

PagerDuty appoints Callum Eade as VP of APAC Sales to drive growth after the region's strongest quarterly performance in over three years.

By Melvin Hipolito • 2 min read • Tue, 21st Oct 2025
Eagle Eye launches Smart Rewards for real-time retail loyalty
Customer Experience

Eagle Eye launches Smart Rewards for real-time retail loyalty

Eagle Eye launches Smart Rewards, a real-time loyalty platform enabling retailers to deliver personalised discounts instantly at checkout, boosting customer engagement.

By Melvin Hipolito • 3 min read • Tue, 21st Oct 2025
10x Banking appoints Philip Barnett as Executive Vice Chair for growth
Digital Transformation

10x Banking appoints Philip Barnett as Executive Vice Chair for growth

10x Banking appoints Philip Barnett as Executive Vice Chair to drive strategic growth and global expansion, focusing on Asia Pacific markets.

By Jed Nykolle Harme • 3 min read • Tue, 21st Oct 2025
RDC.AI wins top global award for transforming banking with AI
Fintech

RDC.AI wins top global award for transforming banking with AI

RDC.AI won Best AI-Powered Platform - Vendor at the Global AI Innovation Awards 2025 for transforming banking with predictive and explainable AI.

By Catherine Knowles • 3 min read • Fri, 17th Oct 2025
Mobile app ordering four times faster than web, boosts loyalty
Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025
MHP & Adobe partner to advance AI-powered customer journeys
Digital Transformation

MHP & Adobe partner to advance AI-powered customer journeys

MHP and Adobe partner to enhance AI-driven, personalised customer journeys, combining consulting expertise with advanced digital solutions and platforms.

By Kaleah Salmon • 3 min read • Thu, 16th Oct 2025
Twilio unveils new data features to boost enterprise engagement
Customer Experience

Twilio unveils new data features to boost enterprise engagement

Twilio launches new data features like Granular Observability and expanded APIs to help enterprises boost trusted customer engagement globally.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
Aldi wins top supermarket & brand honours at Real Media Awards
Customer Experience

Aldi wins top supermarket & brand honours at Real Media Awards

Aldi was crowned Supermarket Retailer and Brand of the Year at the 2025 Real Media Awards for its creative, multi-channel Christmas campaign.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025
Outpost24 appoints Liz Drysdale as Chief Marketing Officer
Customer Experience

Outpost24 appoints Liz Drysdale as Chief Marketing Officer

Outpost24 has named Liz Drysdale as Chief Marketing Officer to lead global marketing and expand its cybersecurity brand and customer engagement.

By Jed Nykolle Harme • 3 min read • Thu, 16th Oct 2025
New Relic appoints Simon Rizkalla to drive APAC observability push
Digital Transformation

New Relic appoints Simon Rizkalla to drive APAC observability push

New Relic appoints Simon Rizkalla as VP of Customer Advocacy for Asia-Pacific and Japan to boost observability and AI-driven tech adoption.

By Melvin Hipolito • 3 min read • Wed, 15th Oct 2025

Stories from Other Regions

Customer engagement stories

Canon unveils Sydney Experience Centre for imaging innovation
Customer Experience

Canon unveils Sydney Experience Centre for imaging innovation

Canon has launched its Sydney Experience Centre in Macquarie Park, showcasing cutting-edge imaging, printing and business solutions for professionals and creators.

By Melania Watson • 3 min read • Thu, 23rd Oct 2025
Australian firms lead in AI & observability, driving revenue gains
DevOps

Australian firms lead in AI & observability, driving revenue gains

Australian firms lead globally in AI and observability use, with 87% dedicating more time to innovation, boosting productivity and revenue growth.

By Melania Watson • 5 min read • Wed, 22nd Oct 2025
Westfield London unveils immersive Wicked experiential event for 2025
Customer Experience

Westfield London unveils immersive Wicked experiential event for 2025

Westfield London will host 'Wicked: For Good - The Experience' from Nov 2025, blending immersive storytelling with retail and social engagement during the festive season.

By Jed Nykolle Harme • 3 min read • Wed, 22nd Oct 2025
WestJet & TELUS unite loyalty schemes for travel & tech perks
Customer Experience

WestJet & TELUS unite loyalty schemes for travel & tech perks

WestJet and TELUS have merged their loyalty programmes, letting members earn and redeem points across both travel and tech services for added perks.

By Jed Nykolle Harme • 3 min read • Sat, 18th Oct 2025
Zoom Phone surpasses 10 million seats as AI drives growth
Unified Communications

Zoom Phone surpasses 10 million seats as AI drives growth

Zoom Phone has surpassed 10 million seats worldwide as its AI-driven cloud phone system boosts cost savings and productivity across industries.

By Kaleah Salmon • 3 min read • Thu, 16th Oct 2025
Australian AI investment lags but ROI set to double by 2028
Digital Transformation

Australian AI investment lags but ROI set to double by 2028

Australian firms invest less in AI than global rivals, yet ROI is set to nearly double from 15% to 29% by 2028, boosting returns from USD $3.2m to $8.2m.

By Melvin Hipolito • 4 min read • Wed, 15th Oct 2025