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Customer engagement Stories - Page 24

Global Stories

Customer engagement stories

NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Unified Communications

NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

By Jed Nykolle Harme • 3 min read • Thu, 11th Sep 2025
McDonald's Monopoly returns with digital-only prizes via app
Digital Transformation

McDonald's Monopoly returns with digital-only prizes via app

McDonald's Australia launches a digital-only Monopoly via the MyMacca's app, offering daily prizes including an AUD $52,000 rent top-up and a 2025 Isuzu SUV.

By Kaleah Salmon • 4 min read • Tue, 9th Sep 2025
NiCE completes Cognigy deal to boost global AI customer experience
Unified Communications

NiCE completes Cognigy deal to boost global AI customer experience

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025
Australian consumers wary of AI, prefer human service touch
Digital Transformation

Australian consumers wary of AI, prefer human service touch

Research reveals Australian consumers prefer human customer service, with only 28% comfortable engaging with AI-powered support, citing trust and accuracy concerns.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025
Exclusive: Zoho eyes long-term ANZ growth with privacy-first push
Customer Experience

Exclusive: Zoho eyes long-term ANZ growth with privacy-first push

Zoho reports 20% growth in Australia and New Zealand, attributed to long-term strategy, product innovation, and focus on small businesses.

By Melania Watson • 5 min read • Tue, 9th Sep 2025
SUSE appoints Margaret Dawson as CMO to boost growth
Hyperscale

SUSE appoints Margaret Dawson as CMO to boost growth

SUSE appoints Margaret Dawson as Chief Marketing Officer to spearhead global marketing and drive growth in enterprise open source software.

By Jed Nykolle Harme • 3 min read • Tue, 9th Sep 2025
Brett Theiss appointed Chief Marketing Officer at Check Point
Cloud Security

Brett Theiss appointed Chief Marketing Officer at Check Point

Check Point has named Brett Theiss as Chief Marketing Officer to drive global growth and enhance brand strategy amid evolving cyber security challenges.

By Jed Nykolle Harme • 3 min read • Fri, 5th Sep 2025
Supersonik secures USD $5 million to launch AI demo agent
Customer Experience

Supersonik secures USD $5 million to launch AI demo agent

Supersonik raises USD $5 million to launch a multilingual AI agent that instantly delivers personalised live product demos via video calls worldwide.

By Jed Nykolle Harme • 4 min read • Fri, 5th Sep 2025
Komo launches Engagement OS with AI co-pilot & new loyalty tools
Customer Experience

Komo launches Engagement OS with AI co-pilot & new loyalty tools

Komo launches its Engagement OS with AI co-pilot Kai, offering brands new loyalty tools and interactive campaigns to boost customer engagement and rewards.

By Shannon Williams • 4 min read • Thu, 4th Sep 2025
Check Point appoints David Caspari to lead Australia & New Zealand
Software-as-a-Service

Check Point appoints David Caspari to lead Australia & New Zealand

Check Point has appointed David Caspari as Managing Director for Australia and New Zealand to advance its AI-driven cybersecurity strategy and customer growth.

By Melvin Hipolito • 3 min read • Tue, 2nd Sep 2025

Stories from Other Regions

Customer engagement stories

Cegid named leader in 2025 IDC report for fashion retail mPOS
Digital Transformation

Cegid named leader in 2025 IDC report for fashion retail mPOS

Cegid has been named a leader in the 2025 IDC MarketScape for fashion retail mPOS, praised for its AI-driven, omni-channel mobile point-of-sale solutions.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
Virgin Atlantic sees 11% rise in online check-in at Heathrow
Smart Cities

Virgin Atlantic sees 11% rise in online check-in at Heathrow

Virgin Atlantic's partnership with Infobip has boosted online check-in at Heathrow by 11% using automated WhatsApp messaging to streamline passenger experience.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
Azmarq Technovation launches Baynix.ai in Dubai to boost AI messaging
Digital Transformation

Azmarq Technovation launches Baynix.ai in Dubai to boost AI messaging

Azmarq Technovation has launched Baynix.ai in Dubai, offering AI-driven omnichannel messaging to enhance business communication across the Middle East and beyond.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
Peer reviews surpass influencers for UK shoppers' purchase decisions
Customer Experience

Peer reviews surpass influencers for UK shoppers' purchase decisions

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025
Why retailers need to prepare for a rise in AI-generated complaints
Digital Transformation

Why retailers need to prepare for a rise in AI-generated complaints

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

By Mark Devlin • 9 min read • Thu, 4th Sep 2025
Black Friday 2024 sees 3.1% growth as bounce rates increase
Customer Experience

Black Friday 2024 sees 3.1% growth as bounce rates increase

Black Friday 2024 saw a 3.1% growth in eCommerce sales as bounce rates rose 3.8%, with specialist retailers outperforming multi-category stores overall.

By Sean Mitchell • 4 min read • Thu, 4th Sep 2025
AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025
NeoDay, T-Systems partner to boost GDPR-compliant loyalty tech
Customer Experience

NeoDay, T-Systems partner to boost GDPR-compliant loyalty tech

NeoDay partners with T-Systems to offer a GDPR-compliant loyalty platform on the Open Telekom Cloud, enhancing data sovereignty across Europe.

By Jed Nykolle Harme • 3 min read • Sat, 30th Aug 2025