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Customer engagement Stories - Page 23

American Stories

Customer engagement stories

Global Stories

Customer engagement stories

AI & trust reshape customer experience as stakes for brands rise
Data Protection

AI & trust reshape customer experience as stakes for brands rise

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

By Kaleah Salmon • 4 min read • Tue, 30th Sep 2025
Consilium expands AI apps for Webex Contact Centre worldwide
Unified Communications

Consilium expands AI apps for Webex Contact Centre worldwide

Consilium Software has launched new AI-powered apps for Webex Contact Centre, enhancing quality management and voice automation across North America and Asia Pacific.

By Melvin Hipolito • 3 min read • Tue, 30th Sep 2025
NiCE names Jeff Comstock as President to drive CX innovation
Software-as-a-Service

NiCE names Jeff Comstock as President to drive CX innovation

NiCE has appointed Jeff Comstock, former Microsoft VP, as President to lead innovation and expand AI-driven customer experience from October 2025.

By Melvin Hipolito • 3 min read • Mon, 29th Sep 2025
TrueDialog elevates Amanda McGuckin Hager to dual executive role
Customer Experience

TrueDialog elevates Amanda McGuckin Hager to dual executive role

Amanda McGuckin Hager has been promoted to Chief Marketing Officer and Chief Revenue Officer at TrueDialog, expanding her role to drive growth and revenue strategy.

By Jed Nykolle Harme • 3 min read • Fri, 26th Sep 2025
Seattle Seahawks unite fan data with Amperity for better engagement
Customer Experience

Seattle Seahawks unite fan data with Amperity for better engagement

Seattle Seahawks partner with Amperity to unify fan data, enabling personalised engagement and improved experiences for supporters at Lumen Field and beyond.

By Melvin Hipolito • 3 min read • Fri, 19th Sep 2025
SmartPATH launch brings AI-driven omnichannel communications to ANZ
Digital Transformation

SmartPATH launch brings AI-driven omnichannel communications to ANZ

Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025
Kyndryl & VML partner to boost customer engagement with AI
Customer Experience

Kyndryl & VML partner to boost customer engagement with AI

Kyndryl Consult and VML Enterprise Solutions have partnered to enhance customer engagement using AI, data, and modern infrastructure across industries.

By Jed Nykolle Harme • 3 min read • Fri, 12th Sep 2025
Contentstack launches Agent OS for adaptive brand experiences
Digital Transformation

Contentstack launches Agent OS for adaptive brand experiences

Contentstack launches Agent OS, an AI-driven platform enabling brands to deliver real-time, personalised digital experiences tailored to individual customer context.

By Shannon Williams • 3 min read • Fri, 12th Sep 2025

Stories from Other Regions

Customer engagement stories

Regulations & AI reshape customer experience in Australia
Digital Transformation

Regulations & AI reshape customer experience in Australia

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

By Kaleah Salmon • 4 min read • Thu, 25th Sep 2025
Marketers confident in martech but leave key features unused
Customer Experience

Marketers confident in martech but leave key features unused

Despite 99% leaving key features unused, 92% of eCommerce marketers remain confident their martech stacks meet business goals amid staff and AI challenges.

By Jed Nykolle Harme • 3 min read • Tue, 23rd Sep 2025
UK retailers set for GBP £10bn boost with new data act changes
Data Protection

UK retailers set for GBP £10bn boost with new data act changes

The UK Data Act 2025 offers retailers clearer rules on data use, potentially boosting revenues by GBP £10 billion as marketing strategies evolve.

By Shannon Williams • 4 min read • Sun, 21st Sep 2025
European consumers weigh AI, privacy & personalisation for BFCM
Customer Experience

European consumers weigh AI, privacy & personalisation for BFCM

European consumers show cautious optimism towards AI easing Black Friday shopping, with 44% positive but 40% concerned over data privacy and personalisation.

By Catherine Knowles • 3 min read • Fri, 19th Sep 2025
HLF Digital app sees SGD $1 billion in transactions since launch
Digital Transformation

HLF Digital app sees SGD $1 billion in transactions since launch

Hong Leong Finance's HLF Digital app has topped SGD $1 billion in transactions since August, boosting fixed deposits and customer engagement.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Derek Kudsee to lead Unit4 Financials by Coda in AI era
Software-as-a-Service

Derek Kudsee to lead Unit4 Financials by Coda in AI era

Derek Kudsee has been named Managing Director of Unit4 Financials by Coda to lead AI-driven transformation in financial management and customer engagement.

By Melvin Hipolito • 4 min read • Wed, 17th Sep 2025
Australians poised to spend as rates fall but want better deals
Customer Experience

Australians poised to spend as rates fall but want better deals

A survey shows 70% of Australians plan to boost spending as interest rates fall, but demand better deals and stable prices before making big purchases.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
Paysecure unveils dynamic cashier for enhanced checkout journeys
Fintech

Paysecure unveils dynamic cashier for enhanced checkout journeys

Paysecure launches a dynamic cashier offering merchants customised payment flows, boosting conversion rates by 7% and raising deposit values by 35%.

By Kaleah Salmon • 3 min read • Tue, 16th Sep 2025
How banks can accelerate the home energy transition through green mortgages
Customer Experience

How banks can accelerate the home energy transition through green mortgages

Banks can speed up the home energy transition by offering green mortgages that fund retrofits, lowering costs and cutting household emissions effectively.

By Lucy O'Connor • 4 min read • Tue, 16th Sep 2025