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Customer engagement Stories - Page 57

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How consumer online behaviour has changed during the pandemic
Customer Relationship Management

How consumer online behaviour has changed during the pandemic

The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.

By Antoine Le Tard • 5 min read • Mon, 23rd Aug 2021
Laser focus on customer-oriented tech top priority for customer service industry - report
Customer Relationship Management

Laser focus on customer-oriented tech top priority for customer service industry - report

CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.

By Staff Writer • 2 min read • Tue, 17th Aug 2021
Video: 10 Minute IT Jams - Who is Twilio?
Software-as-a-Service

Video: 10 Minute IT Jams - Who is Twilio?

In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.

By Nick Forrester • 6 min read • Wed, 11th Aug 2021
Self-service in high demand for today's enterprise customers
Customer Experience

Self-service in high demand for today's enterprise customers

New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.

By Catherine Knowles • 3 min read • Wed, 14th Jul 2021
NICE releases an AI-powered self-service platform
Customer Relationship Management

NICE releases an AI-powered self-service platform

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Apr 2021
Video: 10 Minute IT Jams - Who is Dynabook?
Customer Experience

Video: 10 Minute IT Jams - Who is Dynabook?

TechDay's 10 Minute IT Jams: Matt Tumminello, Product Marketing Manager for Dynabook ANZ, discusses the rebranding of Toshiba to Dynabook and more.

By Nick Forrester • 5 min read • Thu, 8th Apr 2021
Video: 10 Minute IT Jams - Who is ActiveCampaign?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is ActiveCampaign?

In this interview, TechDay speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.

By Nick Forrester • 1 min read • Wed, 7th Apr 2021
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enghouse Interactive?

Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.

By Sara Barker • 5 min read • Wed, 24th Mar 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
Customer data generation spikes during 2020 - Twilio report
Customer Relationship Management

Customer data generation spikes during 2020 - Twilio report

In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.

By Staff Writer • 2 min read • Mon, 15th Feb 2021
Why tech complexity is a customer experience issue
Customer Relationship Management

Why tech complexity is a customer experience issue

Software developers spending too much time troubleshooting issues is hindering customer experience and productivity. Tool consolidation is the solution.

By Dmitri Chen • 4 min read • Wed, 3rd Feb 2021
Managing quality with a work-from-anywhere workforce
Customer Relationship Management

Managing quality with a work-from-anywhere workforce

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.

By Darren Rushworth • 4 min read • Mon, 14th Dec 2020
CX firm Qualtrics to launch Singapore data center
Customer Relationship Management

CX firm Qualtrics to launch Singapore data center

Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.

By Staff Writer • 2 min read • Wed, 25th Nov 2020
Freshworks named in fourth Magic Quadrant this year
Customer Relationship Management

Freshworks named in fourth Magic Quadrant this year

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

By Staff Writer • 2 min read • Wed, 14th Oct 2020
On October 28, go from CX starter to champion with Zendesk
Customer Relationship Management

On October 28, go from CX starter to champion with Zendesk

Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.

By Sara Barker • 2 min read • Tue, 13th Oct 2020
Firms that use social as a 'megaphone' miss out on transformation - Hootsuite
Customer Relationship Management

Firms that use social as a 'megaphone' miss out on transformation - Hootsuite

Organisations often limit social to the marketing department, but instead it should be connected into the 'lifeblood and workflow'.

By Staff Writer • 3 min read • Wed, 23rd Sep 2020
Unity4 and Daisee partner to automate CX quality management
Customer Relationship Management

Unity4 and Daisee partner to automate CX quality management

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

By Staff Writer • 3 min read • Mon, 31st Aug 2020
What's new in the CRM CEC Magic Quadrant
Customer Relationship Management

What's new in the CRM CEC Magic Quadrant

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

By Ben Moore • 3 min read • Tue, 16th Jun 2020

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Customer engagement stories