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Customer engagement Stories - Page 58

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NICE inContact expands access workforce engagement solution
Customer Relationship Management

NICE inContact expands access workforce engagement solution

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

By Staff Writer • 2 min read • Tue, 21st Apr 2020
How companies can use emerging CX technologies to improve customer retention
Customer Relationship Management

How companies can use emerging CX technologies to improve customer retention

Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.

By Colin Smith • 4 min read • Mon, 20th Apr 2020
Google Cloud launches COVID-19 rapid response programme
Customer Relationship Management

Google Cloud launches COVID-19 rapid response programme

Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.

By Staff Writer • 3 min read • Thu, 9th Apr 2020
Massive discrepancy found between business vs. customer outlooks on CX
Customer Relationship Management

Massive discrepancy found between business vs. customer outlooks on CX

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.'s report reveals.

By Nick Forrester • 3 min read • Fri, 28th Feb 2020
Understanding customer diversity key to omnichannel experience
Customer Relationship Management

Understanding customer diversity key to omnichannel experience

Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.

By Staff Writer • 3 min read • Thu, 5th Dec 2019
InVision appoints first APAC MD following rapid regional growth
Customer Relationship Management

InVision appoints first APAC MD following rapid regional growth

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

By Staff Writer • 2 min read • Tue, 2nd Jul 2019
How digital print can keep retail spaces 'instagrammable'
Customer Experience

How digital print can keep retail spaces 'instagrammable'

Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.

By Ben Moore • 5 min read • Mon, 1st Jul 2019
How robotics can improve customer experience
Customer Relationship Management

How robotics can improve customer experience

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.

By Staff Writer • 2 min read • Mon, 1st Jul 2019
ABBYY launches new tool to streamline customer onboarding
Customer Experience

ABBYY launches new tool to streamline customer onboarding

ABBYY has introduced Mobile Web Capture, an AI-enabled mobile technology that aids the onboarding process for new customers.

By Catherine Knowles • 3 min read • Fri, 21st Jun 2019
Trust and personalisation key to winning customer experience
Customer Relationship Management

Trust and personalisation key to winning customer experience

Personalised services, innovation, and data security are key factors in customer experience, according to a study by Verizon Enterprise Solutions.

By Catherine Knowles • 4 min read • Thu, 13th Jun 2019
10 ways disties can stay relevant in the age of Amazon
Unified Communications

10 ways disties can stay relevant in the age of Amazon

Australian distributors have nothing to fear in the Amazon economy - they simply need to understand the value they can offer and put modern tools.

By Ben Moore • 3 min read • Wed, 29th May 2019
Kiwi software company aims to improve global customer experience
Customer Relationship Management

Kiwi software company aims to improve global customer experience

Kiwi software firm Plexure reports a 44% revenue growth in FY19, reaching USD $16.9m, and achieves a cash flow positive year. McDonald's invests for expansion.

By Staff Writer • 2 min read • Tue, 21st May 2019
AI continues to widen CX success gap
Customer Relationship Management

AI continues to widen CX success gap

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.

By Ben Moore • 3 min read • Wed, 1st May 2019
Why humanising the customer experience is key to business success
Customer Relationship Management

Why humanising the customer experience is key to business success

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

By Staff Writer • 3 min read • Tue, 30th Apr 2019
Why businesses that prioritise CX generate 11% higher shareholder returns
Customer Relationship Management

Why businesses that prioritise CX generate 11% higher shareholder returns

Innovative CMOs are generating 11% higher shareholder returns by delivering hyper-relevant customer experiences, says Accenture.

By Staff Writer • 3 min read • Tue, 23rd Apr 2019
Failing to act on feedback holding back Aussie companies
Customer Relationship Management

Failing to act on feedback holding back Aussie companies

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

By Ben Moore • 3 min read • Thu, 18th Apr 2019
Avaya expands integration with Google Cloud AI
Customer Relationship Management

Avaya expands integration with Google Cloud AI

This includes embedding Google's machine learning within conversation services for the contact centre, enabling integration of AI capabilities.

By Ben Moore • 4 min read • Thu, 21st Mar 2019
Forrester: Pegasystems a Leader in real-time interaction management
Customer Relationship Management

Forrester: Pegasystems a Leader in real-time interaction management

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

By Ben Moore • 2 min read • Thu, 7th Mar 2019

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