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Customer engagement Stories - Page 59

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Customer engagement stories

Gartner's four musts for digital customer service
Customer Relationship Management

Gartner's four musts for digital customer service

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

By Ben Moore • 3 min read • Wed, 13th Feb 2019
How RingCentral aims to expand its customer engagement portfolio
Unified Communications

How RingCentral aims to expand its customer engagement portfolio

RingCentral is set to acquire Connect First, enhancing its customer engagement portfolio with a robust outbound/blended communication platform.

By Staff Writer • 2 min read • Tue, 15th Jan 2019
Turning customer data into a competitive advantage
Customer Relationship Management

Turning customer data into a competitive advantage

Retailers have historically struggled with access to customer data—perhaps the most valuable, untapped resource in businesses today.

By Will Bosma • 4 min read • Wed, 26th Dec 2018
Soul Machines' virtual humans go mainstream
Gaming

Soul Machines' virtual humans go mainstream

An Auckland AI firm renowned for its work creating 'digital humans' is now unleashing its creativity to the wider market.

By Sara Barker • 3 min read • Mon, 17th Dec 2018
New digital business means “The cloud is no longer enough”
Customer Relationship Management

New digital business means “The cloud is no longer enough”

Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.

By Staff Writer • 3 min read • Tue, 27th Nov 2018
How businesses can enhance customer service using new technology
Customer Relationship Management

How businesses can enhance customer service using new technology

Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.

By Charles Heunemann • 5 min read • Fri, 2nd Nov 2018
Verint takes two Frost & Sullivan honours
Unified Communications

Verint takes two Frost & Sullivan honours

In Frost & Sullivan's APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.

By Staff Writer • 3 min read • Tue, 9th Oct 2018
Three CX myths to avoid, according to Gartner
EduTech

Three CX myths to avoid, according to Gartner

Gartner's research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.

By Staff Writer • 3 min read • Tue, 2nd Oct 2018
Using technology to inspire customers
Customer Relationship Management

Using technology to inspire customers

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

By Marion Mesnage • 4 min read • Wed, 19th Sep 2018
Seven strategies for doing business in a post-digital world
Customer Relationship Management

Seven strategies for doing business in a post-digital world

You've done the digital transformation project. Now what? Many organisations are shifting their mode of operation.

By Jeff Arnold • 5 min read • Mon, 17th Sep 2018
Are we in danger of losing the softer side of customer service?
Customer Relationship Management

Are we in danger of losing the softer side of customer service?

More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.

By Charles Heunemann • 3 min read • Mon, 17th Sep 2018
Time to rethink your mobile customer engagement strategy
Unified Communications

Time to rethink your mobile customer engagement strategy

The reality for most organisations is that they don't have a complete understanding of the mobile needs and expectations of customers.

By Olive Huang • 5 min read • Tue, 3rd Jul 2018
Verint named in second Gartner Magic Quadrant this year
Unified Communications

Verint named in second Gartner Magic Quadrant this year

Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.

By Ben Moore • 2 min read • Wed, 6th Jun 2018
Four ways social media management software is transforming CX
Customer Relationship Management

Four ways social media management software is transforming CX

Gartner's 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.

By Ben Mulligan • 5 min read • Fri, 1st Jun 2018
Want to foster meaningful customer relationships? Here's how the cloud can help
Customer Relationship Management

Want to foster meaningful customer relationships? Here's how the cloud can help

As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.

By Patrick Martlew • 1 min read • Mon, 5th Mar 2018
5 ways your eCommerce site can drive value this holiday season
Customer Experience

5 ways your eCommerce site can drive value this holiday season

Boost your eCommerce revenue this holiday season: Discover five expert tips to make your site festive, engaging, and primed for increased sales.

By Patrick Martlew • 4 min read • Thu, 30th Nov 2017
'Human-like' chatbots may change the way we shop
Unified Communications

'Human-like' chatbots may change the way we shop

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 13th Nov 2017

Stories from Other Regions

Customer engagement stories

Gallery: Macquarie Telecom takes partners sky high
Customer Experience

Gallery: Macquarie Telecom takes partners sky high

Patrons of Macquarie Telecom were treated to amazing views of Sydney Harbour, wining and dining 50 feet above ground at the rocks.

By Patrick Martlew • 2 min read • Thu, 23rd Nov 2017