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Customer engagement Stories - Page 60

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Customer engagement stories

NETSCOUT says channel partners can add value with Wi-Fi
Customer Experience

NETSCOUT says channel partners can add value with Wi-Fi

The company says with more businesses providing Wi-Fi to customers and guests, it's essential to have adequate troubleshooting capabilities.

By Patrick Martlew • 2 min read • Wed, 27th Sep 2017
Freshworks launch messaging product for customer engagement
Customer Experience

Freshworks launch messaging product for customer engagement

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

By Patrick Martlew • 2 min read • Mon, 25th Sep 2017
Cognizant to drive digital transformation for Hills
Digital Transformation

Cognizant to drive digital transformation for Hills

Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.

By Patrick Martlew • 2 min read • Thu, 21st Sep 2017
Pitney Bowes and Tech Mahindra partner up for local DX
Data Analytics

Pitney Bowes and Tech Mahindra partner up for local DX

Pitney Bowes and Tech Mahindra have teamed up to target 'untapped opportunities' in location analytics and customer engagement solutions locally.

By Heather Wright • 2 min read • Fri, 15th Sep 2017
EXCLUSIVE: Current channel change 'like root canal without anesthetic' says Gartner
Customer Experience

EXCLUSIVE: Current channel change 'like root canal without anesthetic' says Gartner

As resellers grapple with a painful change in business models, Gartner's Neil McMurchy offers some insight on the way forward.

By Heather Wright • 5 min read • Mon, 19th Sep 2016
Fire the CIO - hire the CDO says CA Technologies
Digital Transformation

Fire the CIO - hire the CDO says CA Technologies

Digital is becoming an increasingly important and strategic element of business but it is yet to be fully embraced or understood.

By Staff Writer • 3 min read • Thu, 28th Nov 2013
Juniper raids Polycom to lock in new APAC SVP
Customer Experience

Juniper raids Polycom to lock in new APAC SVP

Juniper Networks has hired former Polycom executive Hansjoerg Wagner as new senior vice president for the Asia-Pacific region, based in Singapore.

By Staff Writer • 2 min read • Thu, 3rd Oct 2013
Double swoop Cisco appoints new ANZ MD
Customer Experience

Double swoop Cisco appoints new ANZ MD

In a strategic double move, Cisco appoints Ken Boal as ANZ MD and Richard Kitts as VP of Services for APJC, both effective immediately.

By Staff Writer • 1 min read • Wed, 27th Mar 2013
Zendesk's fresh funding fuels cloud-based apps
Customer Experience

Zendesk's fresh funding fuels cloud-based apps

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

By Staff Writer • 1 min read • Thu, 20th Sep 2012
The drinks are on Zendesk
Customer Experience

The drinks are on Zendesk

Zendesk's customer engagement strategy includes buying clients drinks, a tactic that aligns with their recent milestone of surpassing 10,000 clients.

By Staff Writer • 2 min read • Tue, 23rd Aug 2011
The race for energy innovation
Customer Relationship Management

The race for energy innovation

The necessity of CRM applications within lines companies has quickly become a reality, explains Aaron Baker, Marketing Manager, Gentrack.

By Staff Writer • 5 min read • Tue, 1st Feb 2011
Customer Radar
Customer Relationship Management

Customer Radar

Revolutionary Customer Radar technology promises real-time insight into customers' thoughts, elevating service and business strategies.

By Staff Writer • 2 min read • Sun, 1st Aug 2010
Who's reading your corporate website?
Customer Experience

Who's reading your corporate website?

Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.

By Staff Writer • 1 min read • Fri, 18th Jun 2010

Stories from Other Regions

Customer engagement stories

Interactive Intelligence snaps up Allied Telesis country manager for channel role
Unified Communications

Interactive Intelligence snaps up Allied Telesis country manager for channel role

Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.

By Heather Wright • 2 min read • Mon, 11th Apr 2016
Exclusive: Dell celebrates 20 years in NZ, so what lies ahead?
Network Infrastructure

Exclusive: Dell celebrates 20 years in NZ, so what lies ahead?

As Dell celebrates its 20th year in New Zealand, Kiwi boss James Arnold reminisces about the Dell of old – and the new model going forward.

By Heather Wright • 4 min read • Wed, 16th Mar 2016
CodeBlue named storage partner of the year
Customer Experience

CodeBlue named storage partner of the year

NZ's CodeBlue clinches HP Storage Partner award for the second year, praised for resilient SAN solutions in the mid-market.

By Shannon Williams • 1 min read • Fri, 24th Apr 2015
Survey analysts create quiet kiwi success story
EduTech

Survey analysts create quiet kiwi success story

Midas InfoMedia, a Wellington-based company, achieved 1077% growth in Deloitte's APAC Technology Fast 500, ranking 4th in NZ's IT sector.

By Staff Writer • 2 min read • Thu, 12th Jan 2012
The telephone: Your vital marketing tool
Customer Experience

The telephone: Your vital marketing tool

Consistent communication with clients every 90 days via telephone marketing can boost sales and maintain vital business relationships, experts say.

By Staff Writer • 4 min read • Mon, 1st Nov 2010