The Ultimate Guide to Unified Communications
A curated American edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
American Unified Communications News
Regional stories with direct local relevance
Kore.ai opens Bay Area headquarters in growth push
The move puts the AI software company closer to enterprise buyers, investors and partners as it scales after adding more than 100 customers last year.
Avant's AI virtual agent handles 62% of customer calls
Customers at Avant Card are seeing faster support, with AI now resolving 62% of inbound calls and freeing staff for complex cases.
Work apps share employee data with advertisers, study
Employees using work apps on personal devices face wider privacy risks, as several tools collect dozens of data types and share some with advertisers.
Home Depot rolls out AI voice agents across US stores
Callers will reach help faster at the retailer as AI now handles routine queries and service requests in US stores, while staff focus on shoppers.
World launches upgraded ID for apps, AI & business
The upgraded system aims to curb bots and impersonation across dating, ticketing, meetings and AI tools as World widens its reach.
Cox Business launches AI contact centre with RingCentral
Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.
Analyst Insights
Research and market analysis connected to Unified Communications
Kore.ai opens Bay Area headquarters in growth push
Data centre market set to hit USD $1.08 trillion by 2034
Infobip launches AgentOS platform, targets agentic AI shift
iProov report warns of soaring iOS injection attacks
Appspace named Gartner leader in workplace experience
Featured News
Google sees retail success with agentic commerce push
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
The new tools aim to help firms spot faulty AI outputs and data risks sooner as production deployments outpace monitoring methods.
Scale By Avec says strategic hiring is the key in the age of AI
AI is forcing firms to rethink hiring, as Scale By Avec says training and human skills matter more than simple headcount cuts.
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Smart Communications pursues trusted AI for customers
Smart Communications helps organisations in regulated industries face down communication challenges every day.
Reviews
Expert Columns
Black Box Automation vs. Engineer Control: The partnership redefining Kubernetes FinOps
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Closing the gender digital divide: Why women's voices must shape connectivity policy
Great leaders don't have All the Answers - They Ask The Right Questions
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What actually makes partnerships work (beyond the handshake)
Interviews
Interviews and video coverage from the network
Google sees retail success with agentic commerce push
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
Scale By Avec says strategic hiring is the key in the age of AI
Smart Communications pursues trusted AI for customers
Exclusive: Edifier outlines next phase of global audio strategy
Recent Unified Communications News
BackOps secures USD $26m to automate logistics chains
BackOps secures USD $26m Series A to scale AI-driven logistics tools that automate exception handling and cut manual supply chain work.
Cellhub unveils 5G care & data push for rural hospitals
Cellhub launches Hospitals Without Walls, using 5G, managed services and data tools to support financially strained rural hospitals.
Gallagher leader named to 2026 Women in Security list
Gallagher Security marketing director Melissa Vidakovic has been named to SIA's 2026 Women in Security Forum Power 100 list.
Cargill deploys NTT DATA private 5G across 50 sites
Cargill rolls out NTT DATA private 5G at 50 global plants to boost automation, connect workers and support robotics and edge AI.
8x8 adds AI tools to contact centre and WhatsApp CX
8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.
AI phishing resets threat curve, finance teams at risk
AI-powered phishing is resetting the threat curve, as underprepared finance teams become prime targets for deepfake and BEC fraud.
California agencies weigh AI tools for SB 707 access
California agencies test AI translation to meet SB 707 language rules by July 2026, weighing costs, quality and impact on public meetings.
How to overcome the acoustic constraints of modern meeting room design
Modern meeting rooms with sleek designs face acoustic issues due to reverberation; advanced audio tech and design collaboration aim to improve clarity.
Entersekt launches Orkestrate API to tackle USD $40 billion fraud risk
Entersekt launches Orkestrate API, helping banks cut fraud risk worth USD $40 billion by simplifying digital authentication with a single integration.
TrueDialog adds SMS & MMS to Microsoft Teams phone numbers
TrueDialog lets Microsoft Teams users send SMS and MMS from existing phone numbers, unifying voice and messaging without extra lines or carriers.
LeapXpert & Iron Bow partner to secure US government messaging
LeapXpert and Iron Bow partner to deliver secure, compliant messaging solutions for US government agencies amid rising communication challenges.
Organisations are progressively adopting Network Convergence to drive efficiency and User Experience
Over half of organisations now prioritise network convergence to boost efficiency, speed cloud migration and enhance user satisfaction in multi-cloud environments.
Wilson Connectivity unveils hybrid DAS & opens Utah facility
Wilson Connectivity launches a Hybrid Distributed Antenna System to speed deployments and opens a new Utah facility boosting private 5G and DAS production.
Taara, StarTouch partner to deliver optical wireless connectivity
Taara and StarTouch join forces to deliver rapid, fibre-like wireless optical connectivity across the US, targeting enterprises in challenging locations.
8x8 & MNET partner to enhance secure banking customer service
8x8 and MNET partner to enhance secure, real-time banking customer service by integrating CoreAccess+ with 8x8's CX platform for faster, safer authentication.
Jeff Ogborn wins 2025 peer-nominated Security Innovator Award
Jeff Ogborn of Gallagher Security has won the 2025 Security Innovator Award, recognised by peers for his work on the innovative QuickSwitch access control device.
Alcatraz adds privacy & adaptive 2FA to facial access devices
Alcatraz enhances its facial access system with privacy-first biometrics, adaptive two-factor authentication, and AI-powered tailgating detection for secure, flexible entry.
Endeavour & Jabil unveil rapid AI data centre platform for cloud
Endeavour and Jabil unveil a rapid AI data centre platform, cutting capital costs by 90% and halving commissioning times for cloud and hyperscale users.
Why orchestration is key to scaling AI agents in procurement
In procurement, the true challenge of AI agents lies in their orchestration within complex workflows, not just their individual intelligence or autonomy.
AppOmni secures FedRAMP Moderate ATO for SaaS security platform
AppOmni's SaaS Security Platform has gained FedRAMP Moderate ATO, enabling US federal agencies to protect critical cloud data with enhanced security and compliance.